Complaint Review: Defcon Servers - Internet
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- Author Confirmed
- Defcon Servers defconservers.com/ Internet U.S.A.
- Phone: 18009983108
- Web:
- Category: Web Hosting
Defcon Servers Unable to contact company Internet
*REBUTTAL Owner of company: Rebuttal
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Defcon Servers was a good company for the first month that I was renting a Ventrilo voice server from them, but as of late, this company seems to care more about getting new customers than those that are already paying for their services.
I logged onto my computer today to realise that the Ventrilo server I have been renting for the past month was down. At first, I was going to access the control panel I was provided in order to reset the server, but it tells me that my password is incorrect. I click the "Recover Your Password" link, and to my surprise, it gives me another message, "The user name is not valid". So now I attempt to login to their support center to submit a support ticket, and wouldn't you know it, I am unable to login to this area either.
So now I attempt to contact them via email. The support email provided (support@defconservers.com) was disabled for some reason or another, and my email provider sent the message back to me with this message attached.
"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/defcon/| php -q /home/defcon/public_html/members/pipe/pipe.php
generated by support@defconservers.com
local delivery failed"
I then placed a call to their 1-800 number (1-800-998-3108), which told me to either login to their support center to submit a support ticket or contact their support center via email (support@defconsers.com). This, of course, failed again as I sent a second message to them.
As I have been unable to contact them through all of their provided customer support areas, I have sent a message to their sales email (sales@defconservers.com). I know that this email is for pre-sales purposes only, but I cannot contact them any other way. I have also stated to them that I will be filing this rip-off report until this situation is resolved.
Geoff
Olean, New York
U.S.A.
This report was posted on Ripoff Report on 01/15/2009 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/defcon-servers/internet/defcon-servers-unable-to-contact-company-internet-412477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Rebuttal
AUTHOR: Staff - (U.S.A.)
SUBMITTED: Monday, February 02, 2009
Mr. Dale submitted a cancel request on 12/30/2008 which is highlighted below. The request was processed on 1/01/2009 per his wishes. Once a cancel request is processed the account is closed which is why the login no longer worked. I checked our logs and do not show any phone messages from Mr. Dale or emails to either address outlined. We believe this to be resolved. I have personally emails Mr. Dale concerning this issue to see if we could be of further assistance in any way and await a reply back.
Thank you.
------
Geoffrey Dale (Spec Records),
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Cancelling Ventrilo Pro Server 10 Slot
Priority: Medium
Date: 12/30/2008
Status: Open
Ticket Message: I would like to cancel this Ventrilo server.
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