Report: #1304271

Complaint Review: Deja Vu Cosmetics

  • Submitted: Sat, May 07, 2016
  • Updated: Sat, May 07, 2016
  • Reported By: mljohnston — Schnecksville Pennsylvania USA
  • Deja Vu Cosmetics


Deja Vu Cosmetics double teamed sales approach, not letting you out of their sight, one leaves another takes over, then returns, stays in close proximity of customer Warminster, PA Nationwide

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Recently I was approached by a sales rep from Deja Vu cosmetics.  The ploy was to try a sample.  My first mistake was to accept the sample.  Very quickly I was seated at the counter told I had great skin, but it could be better.  I had no chance to reply--various types of make up were being applied.  This encounter continued, while the sales reps stayed very close  by my side.  I felt trapped.  Only once was I told the price of one product.  Never was I given a guarantee that the products would do what was being stated to me.  I was not told that the products were nonrefundable.  I finally bought the cosmetics just to get away.

  While driving home, my eyes became irritated from the eye product that had been applied.  The product that was to firm my neck was ineffective.  I tried to return the products 2 days later and was told that it was exchange only.  Even though the products were intact--unopened.  I have been unsuccessful in getting a response from the company.  My goal in filing this report is to warn others of my experience and complain about the business practices of this company.  I am stuck with cosmetics that I cannot nor will not use.  This incident ocurred at the Lehigh Valley Mall, Whitehall, Pa.  The company has 2 kiosks in the mall.


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