Dell - Dell Financial Services ripoff Austin Texas

I ordered a new Dell XPS 400 that I found on their website. I ordered it with added programs that they loaded and sent the disc. It arrived here and was set up. From the start we had problems with performance to the point where we could only use it in safe mode.

The computer would not go to the desktop where we had access to whatever program we wanted to start. We never knew where we were. I would call the help line and ended up on the phone for hours, day after day. The help lines were to overseas locales I think because I had a lot of trouble understanding and had to ask for a repeat of the info.

As far as the help goes, it was terrible. I'm sure they were reading from a prompt screen and passing the info to me. If something they said to do worked they would want to mark it off as case solved. The next day the problem was the same.

Now they have taken the cpu back, without a replacement and have the nerve to expect me to pay for software they loaded on their lemon of a computer.

Charles S
El Cajon, California
U.S.A.