Complaint Review: Dell DataSafe Online Backup - Round Rock Texas
Dell DataSafe Online Backup Does Not Deliver Service As Promised!!!!! Round Rock, Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
By multiple, I mean on the order of 25+ contacts. Each time, I have to provide a littany of my personal information and information about my notebook computer. Seriously, either Dell employs a bunch of brain-dead technical support people or they just don't keep track of what's going-on. To compound my frustration, on three separate occassions, I've been PROMISED a Dell Support Engineer would call me back and fix my issue. I get ZERO callbacks!!! So I call in again, and the nightmare begins anew. Sometimes they start right away. One one memorable call-in, I was transferred seven (7) times between various technical support centers. I mean, you've got to be kidding me right? After the latest promise of en engineer callback, I woke up today and thought it's time for this ridiculous charade to be over. I've wasted LITERALLY 40-50 hours of my life in a good faith attempt to work through Dell technical support. I called Dell today and asked for my money back and they had the GALL to tell me because I did not ask for a refund within 21 days, I was free to cancel my account with NO refund! Bottom-line: Dell has failed to deliver the promise of their Dell DataSafe Online service to me.
This report was posted on Ripoff Report on 04/17/2010 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-datasafe-online-backup/round-rock-texas-78682/dell-datasafe-online-backup-does-not-deliver-service-as-promised-round-rock-texas-594171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.