Dell Financial Services - CIT Bank ripoff Austin Texas

As per your rebuttal, you indicate that every "qualified customer" has their terms and conditions read twice. First of all, it was an online purchase, so no such thing happened. Second, you indicated that every customer is mailed their terms and conditions, also not the case. I kept all my paperwork and only received with my shipment a description of the purchase (i.e., the computer and its parts).

I called customer service representatives to request a copy of the agreement once I found out how much money they were charging me and I never received it. I got on the message boards and requested the same in writing from the moderators, I am waiting for that. I have paid off the balance and vowed to never do business with Dell or DFS again.

There must be something to it if dozens of people are reporting the same experience. If you don't believe me, visit the Dell Financial Services-Dell Preferred Account message boards and see for yourself how disgruntled buyers are. I am sure they would not appreciate being called idiots or liars either.

First of all, I work for Dell Home Sales & Financing, and therefore sign up approximately half of all my customers for the "Dell Preferred Account" (in cooperation with CIT Bank). We read every qualified customer their terms and conditions twice: once when they are approved and once when we ask permission to charge their purchase to the account.

Also, every customer is mailed their terms and conditions, and therefore have a second chance to decline the financing. If they provide an email address, we email them a copy as well. So, the complainer here is either a) an idiot, b) lying, or c) they were lied to, and never gave a verbal agreement or adress to send the agreement to. I find C very unlikely. For, if they recieved a computer, they must have provided an address. In this event, they would have had the opportunity to review and regect the agreement.