Complaint Review: Dell Inc., USA - Internet
- Dell Inc., USA round rock, texas, 78682 Internet United States of America
- Phone: 512 338 4400
- Web: www.dell.com
- Category: Computer Fraud
Dell Inc., USA Consumer fraud Internet
*UPDATE EX-employee responds: Keep on trying
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I bought a Dell XPS M1530 laptop in march 2009 with a 3 year warranty, customized.In 5 month the harddrive broke along with the speakers (my computer froze and I lost ALL the data), after replacement made 5-6 months later it froze again and the motherboard was exchanged along with a new charger. 2-3 weeks later it froze again and the mother board is probably broken again and half of the keyboard is not working either. I paid $995 for this computer which should work at least a full year with no problems. I believe Dell sold me a faulty computer and now keeps replacing parts with refurbished parts and when I started to complain really hard, they offered to replace my computer for another refurbished one which I thought is completely unacceptable and unprofessional. I want my full refund because the product is faulty and service awfull. I called all departments and they said, refund is not an option and adviced me to go to technical support and get it fixed, which I tried and it did not work. I feel I`m in a magic circle and I think this is fraud, to sell someone something bad and later not taking responsibility for it. Shame. And I`m very very dissapointed and helpless what to do next. I really want my money back!
This report was posted on Ripoff Report on 04/20/2010 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-inc-usa/internet/dell-inc-usa-consumer-fraud-internet-594902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Keep on trying
AUTHOR: A. - (U.S.A.)
SUBMITTED: Friday, April 23, 2010
Yes, that's the standard answer after an initial 30 to 90 day grace period (depending on who's doing the telling). After that, the only offer presented is a refurbished system - take it or leave it. I wouldn't want to inherit someone else's problematic return, so my choice would be to have them replace the Processor, Heatsink, Motherboard, RAM, and Hard Drive - which should fix ANY issues. (I'm thinking it's a processor/heat sink or even a RAM issue, which they do not change in a motherboard replacement.) If it does not, they are using bad parts to replace bad parts, and you should keep complaining until you get a new system. It CAN be done, I used to do tech support for Dell. It's just not encouraged in any way, and has to be authorized by a manager. Next time, buy a Toshiba. :)


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