Complaint Review: DeLuca Chevrolet - Haverhill Massachusetts
- DeLuca Chevrolet 112 Bank Road Haverhill, Massachusetts United States of America
- Phone: 978-373-7700
- Web: delucafamily.com
- Category: Auto Dealers
DeLuca Chevrolet Bill Deluca Family of Dealerships Fraud, False Incentive, Bait and Switch Haverhill, Massachusetts
*REBUTTAL Owner of company: two sides to every story
*Consumer Comment: Stupid
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a new Chevy from this dealer in Oct 2011. They negotiated tough, but in the end I wanted the car and agreed to the price. My first mistake. During the closing I was promised a $500 Lowes card and have the
GM Customer Incentive and Onstar Acknowledegment form in my hand to prove it. I was told it comes directly from GM and that I will get it in a few weeks. After a few weeks went by, I called and spoke to Greg the manager. Greg put the blame on GM. Ok fine. I follow up with GM and they told me that program was expired before it was even offered to me. So DeLuca purposefully offered me the incentive even though they knew or at least should have known it was expired.
After numerous follow up calls and emails with Greg, he admitted that GM stopping running the promotion but REFUSED to make good on the incentive which I have in writing. I am tired of trying to get DeLuca to do the right thing and man up and provide me what they promised and put in writing. To this day, I have not received anything. I WILL NEVER BUY A CAR FROM DELUCA! EVER! Please do not think because you have it in writing that it means anything to these guys because obviously it does not. STAY AWAY!
This report was posted on Ripoff Report on 01/27/2013 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/deluca-chevrolet/haverhill-massachusetts-01832/deluca-chevrolet-bill-deluca-family-of-dealerships-fraud-false-incentive-bait-and-switch-1004349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 REBUTTAL Owner of company
two sides to every story
AUTHOR: delucachevrolet - (United States of America)
SUBMITTED: Tuesday, February 26, 2013
Consumer , first purchased vehicle and gave deposit on Septmeber 27,2011 when customer qualified for commercial business choice program, which consumer requested the $500 lowes gift card. Consumer did not take delivery in a timely manner to qualify for business choice as the program epxired October 3, 2011. The consumer took several weeks to decide, if they should register the vehicle in Maine or Florida. Consumer physically did not sign new paperwork and take delivery October 15,2011. The dealership tried contacting the consumer on both numbers that were on file, when we were acknowledged of this report. The consumer is no longer at either number.
#1 Consumer Comment
Stupid
AUTHOR: Jim - (USA)
SUBMITTED: Monday, January 28, 2013
This was STUPID on their part and even more stupid to not make good on it. I highly suggest you NOT drop this. If you have written proof then please take it to small claims court. You don't need Counsel to do this and the filing fee is small. That will get their attention and they may even settle with you before your day in court. Again, do not let them get away with this.
Advertisers above have met our
strict standards for business conduct.