Complaint Review: Dennis Kirk - Rush City Minnesota
- Dennis Kirk denniskirk.com Rush City, Minnesota U.S.A.
- Phone:
- Web:
- Category: Motorcycles
Dennis Kirk ,Dennis Kirk price match requires "special authorization" from the owner Rush City Minnesota
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I called to place an order for a new tire for my bike. I told the customer service rep that I wanted to do a price match and gave her the information for it. She checked and confirmed that I could get the price match. I say "perfect I will be in tomorrow evening to pick up the tire" conversation concludes.
Next day, I make the hour drive to the store to get the tire. [and speak with the same CSR] she tells me at this point that shes got to get authorization from her supervisor for the price match I want. after a few minutes on hold, she tells me that she cant do a price match because it needs "special" authorization. "OK. Who does that come from?" her response; "the owner". And he's not in right now. So do you still want the tire?"
At this point I am starting to be really annoyed. I ask to speak to a supervisor to resolve the issue, she claims "he's busy and can'y talk with me". I drove the hour to the store, which means Ive got an hour drive back. I spent 30+ minutes on the phone with the CSR, only to pay the full price for the tire. I was told I could call them back tomorrow to get my refund. But theres nothing that she can do about it now.
I could have saved my time, monet, and aggrivation buy going to a local shop for them to put the tire on.
Over the years I have spent a good deal of money with Dennis Kirk, and many of my friends have also. From today on, I will recommend they join me in not EVER shopping Dennis Kirk again.
KPW
Saint Paul, Minnesota
U.S.A.
This report was posted on Ripoff Report on 06/05/2009 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dennis-kirk/rush-city-minnesota/dennis-kirk-dennis-kirk-price-match-requires-special-authorization-from-the-owner-rush-458840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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