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Report: #1223866

Complaint Review: Dennis Kirk - rush city Minnesota

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  • Reported By: rk — howell Michigan USA
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  • Dennis Kirk 955 s frandsen ave rush city, Minnesota USA

Dennis Kirk Poor customer service rush city Minnesota

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I bought a pair of Bell Helmets for the wife and I.
We do touring on our BMW R1200RS.
I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years.
I no longer will do business with Dennis Kirk due to the handling of a warranty issue.
The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process.
I called and customer service denied any responsibility.
I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor.
I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.

This report was posted on Ripoff Report on 04/21/2015 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dennis-kirk/rush-city-minnesota-55069/dennis-kirk-poor-customer-service-rush-city-minnesota-1223866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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