Dependable Locks Inc. Installed new cylinders in existing locksets UPSIDE DOWN! Dented steel door and removed existing paint Bronx New York

I've been ripped off!

I called this company and asked for someone to provide the free estimate for changing the locks on my house. I received a phone call from someone I couldn't understand as I don't speak Russian, he stated in broken English that he would be late in arriving, late by a half hour. When he arrived one and a half hours later he didn't understand what I wanted when I told him that I wanted the locks changed and I wanted everything keyed alike. He had six lock cylinders to change so that they would accept new keys and keyed them alike for the price of $244.00. He indicated that the job was done and asked for payment. When I went to get my checkbook he stopped me and said, "We dunt taka da chics." and proceeded to ask for my credit card whereupon he took out his pencil and rubbed the sales slip over the embosed numbers with the side of the graphite pencil. He also asked be to sign the waiver of the 3 day right to cancel the sale. Should have been my Red Flag!
I asked for a key to each lock (6) and he responded by saying I only get 2. If I want more they are $5.00 each. As it was late, nearly 10pm! I said, "I'll get some made myself." he left. I was never asked to inspect his work or check the locks. Upon leaving for work the next day I noticed the damage to the door, the paint and the fact that one of the lower cylinders was mounted upside down, an inconvienence when you have an arm full of groceries. So, I called them back. They scheduled the installer to return but he never showed. I suggest you never call Dependable Lock Inc. btw: I believe they are only a broker and hire at will whomever they can get to go to the calling customer.

Alfonzo
Chesterfield, Missouri
U.S.A.