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Report: #1383876

Complaint Review: Derma Genetix Skin Care Products - Internet

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  • Reported By: TechnologyVoyager01 — Woodbine Maryland USA
  • Author Confirmed What's this?
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  • Derma Genetix Skin Care Products Internet USA

Derma Genetix Skin Care Products PurC Vitamin Serum Hurry! Claim Your Trial Today, Non-Disclosure that a cancellation charge and fee for the quantity used of the bottle, and that the product must be returned. St Petersburg, FL Internet

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I thought you would like to know that Derma Genetic Skin Products, Derma Genetix Age Defying Cream has unfavorable return policies to their customer trial. 

When I phoned customer services to cancel the trial within the 14 day trial period I was told that I was required to pay 50% of the retail price of $94.00. Furthermore, the customer service agent informed me that I must return the unused portion of the cream to Derma Genetix in St Petersburg, FL.

Ironically, the first customer service agent I spoke with was not able to find my order. This was due to the fact that customer order # on the packing list is different than the customer order # on the order confirmation that was sent to my email address. 

After elevating this matter through three customer service agents I finally spoke with an Operations Mgr. who disputed that these terms were disclosed when I ordered the trial. She stated three times that the cancellation terms were disclosed. After I disputed this three times and repeatedly pointed out that the cancellation terms were deceptive and not included in the order confirmation, she agreed to cancel the account. The attitudes and manipulative business practices combined with the disrespectful words used are reasons that I will not do business with Derma Genetix.  Also, be advised that I find that these agents have a combative attitude that the customer is wrong and was responsible for the misunderstanding.  

After the call, I found the ordering terms on their website. It stated that "Trials are subject to billing fo the balance purchase prices of the product and the specified trial period(i.e., 10 days + 4 days shipping). To prevent this billing, you must contact customer support within the time frame of your trial period. You will not be required to return your trial bottle(s)."

 

Be cautious when ordering their trial...be sure to carefully read the terms and realize that the trial is a win-loose offer. 

This report was posted on Ripoff Report on 07/07/2017 01:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/derma-genetix-skin-care-products/internet/derma-genetix-skin-care-products-purc-vitamin-serum-hurry-claim-your-trial-today-non-di-1383876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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