Complaint Review: dermabelle
Dermabelle & Ilumaderm Deceptive marketing tactics. Gardena/Fountain Valley Internet - California
*General Comment: Same thing happened!!
*Consumer Comment: Dermabelle is unreasonable & sneaky
*Consumer Comment: Dermabelle is a company to avoid doing business with
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This company touts a free trial sample. After inputting your credit card #, evidently there is a terms & conditions statement in fine print explaining that you have to call within 14 days to stop the charge of the full cost of the items and a subscription to receive these products on a monthly basis to the tune of $180/month. Only after receiving my Visa statement and their second shhipment did I realize what was going on.
Upon calling this company and informing them that I would expect a full refund upon return of the second shipment did they state that they do not accept returns.
They offered a credit of 25% of the second purchase. After arguing with them about this, they offered a 50% credit. Upon further arguing, they offered a 75% credit. I asked that I receive a 75% discount on the first sale as well. They refused to do so. I accepted the 75% credit.
Upon calling our Visa card to stop payment on the first charge, the Visa company told me that they receive at least 15 calls a day regarding this scam and that there was nothing they could do about this as the company would win because of their terms & conditions and their right to refuse returns. The Visa company said I was lucky to get the 75% credit as lots of people don't even get that.
Don't get caught up in this as I should have known better, but am now out $220!
This report was posted on Ripoff Report on 12/03/2016 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermabelle/internet/dermabelle-ilumaderm-deceptive-marketing-tactics-gardenafountain-valley-internet-ca-1341186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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