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Report: #1270656

Complaint Review: Dermallure - Haslet Texas

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  • Updated:
  • Reported By: gsdmoonshadow — Ormond Beach Florida USA
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  • Dermallure Haslet, Texas USA

Dermallure SCAM & RIPOFF ARTISTS SELLING FACE CREAM Haslet Texas

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BEWARE !!! This company airs a video on Facebook and on the internet in other places showing a woman with wrinkles. They smear this product on her face and the wrinkles disappear. Then they offer you this product for just the cost of shipping - $4.95 which a credit card is required. Then unbeknownst to you they have signed you up for a "membership". The $4.95 charge shows up on your bank statement then several days later they charge your credit card $94.96 EACH MONTH !! They send you this 0ne ounce bottle of this cream once a month. You are NOT getting the product you see being used on the video. That product is made and sold by an entirely different company., called Instantly Ageless.

When you call the the Dermallure company to complain they have some of the meanest people they can hire to deal with the complaints. They tell you that when you accepted the Dermallure you had 15 days to cancel the membership. If you didn't then they will not refund your money back. These nasty women that hung up me 3 times when I would not accept a full refund. They finally offered me 35% of my money back (2 payments of $94.96)...then they offered 75% of one payment back and I had to send back the product unopened and pay a $9.95 re-stocking fee. OH..and you must ship back at your own exprense.

On my 4th call (in a row because the 1st girl kept hanging up on me) I finally got a supervisor (first girl said there was no supervisor available).. This nasty woman was heartless. She finally offered $128.00 of my nearly $200.00 back and I needed to send back the products. I accepted because after a whole hour of trying to resolve this I was about in tears. 

I still need to pack up send the product back and after cathcing both women in several lies I have no idea is I will actually get a refund. My bank wasn't much help because it's a ligitimate company. 

As you can see there are MANY complaints about the same problem I had with this company. It was a very expensive lesson for me to learn. They are not only misleading customers by using a completely other product to sell their own product they are ripping people off by misleading advertising never telling them that this is a actually a membership you are signing up to.

Everyone who has complained says the same thing...They NEVER saw any wording about a membership. They advertised on Facebook yet when you try to find them on Facebook they do not have a FB page.

This report was posted on Ripoff Report on 11/27/2015 09:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermallure/haslet-texas-76052/dermallure-scam-ripoff-artists-selling-face-cream-haslet-texas-1270656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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