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Report: #1321649

Complaint Review: DERMASOFT & PURECELL EYE THERAPY OF CALIFORNIA - Internet

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  • Reported By: net cruz — fresno California USA
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  • DERMASOFT & PURECELL EYE THERAPY OF CALIFORNIA Internet USA

DERMASOFT & PURECELL EYE THERAPY OF CALIFORNIA THEY HAVE NO CLEAR COMPANY NAME Timeline of this transaction and to prove that this is a BIG SCAM. July13- I ordered for a trial pack of purecell eye therapy..july 18- received the item ,my surprise with dermasoft!!! aug2- 179.90 was charged in my account...aug5..i sent an email demanding refund ..they said the time lapsed already..how could that be july18 date I received the item..they debited 179.90 aug 2- after 15 days.. one day earlier before the 16- day trial period. day before I can notify them..they gave the n Internet

*UPDATE Employee: Try Dermasoft

*Consumer Suggestion: DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.

*UPDATE Employee: Purecell Response

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BEWARE OF THIS TRICKY ONLINE FREE TRIAL PACK OF PURECELL AND DERMASOFT- 

TIMELINE OF MY TRANSACTION WITH THEM- JULY 13- i ordered a TRIAL-PACK of Purecell Eye Therapy only!!!! 

July 18-Monday- received the item..to my surprise, it comes with Dermasoft 15 ml...Aug 2- charged my account for 89.95 each having a total of 179.90......ONE DAY SHORT OF THIS 16- DAY TRIAL PACK... I tried to find out where I can reach them..Finally, I found their customer support team????? Aug5- I sent them email telling that product didn't work good...they gave a contact number to verify my account- 888-610-0751.. since I am out of the country for a vacation.. I requested my husband to contact the number for me...giving him all the details about the transaction..I was told that he lost patience of transfering him from one person to another...saying that the period has lapsed for the purecell item and dermasoft is another company..

there are two questions on hand:

1) why is it dermasoft came to the picture when you are just interested in purecell eye therapy...if they are claiming that purecell and dermasoft are  two seperate business entity..why, they both have access to my account, and charged the same date..

2) why they debited  my account ONE DAY SHORT OF THE TRIAL PERIOD!!!!

I CALL THE ATTENTION OF PURECELL AND DERMASOFT TO DISPROVE WHAT I HAVE SAID ON THIS RIP-OFF REPORTS SITE. AND I DEMAND FULL REFUND OF THE $ 179.90 you charged to my account.

This report was posted on Ripoff Report on 08/09/2016 07:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft-purecell-eye-therapy-of-california/internet/dermasoft-purecell-eye-therapy-of-california-they-have-no-clear-company-name-timeline-o-1321649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Try Dermasoft

AUTHOR: Try DermaSoft - (USA)

POSTED: Thursday, August 11, 2016

Dear Noneth Cruz,

Our company, Purecell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php

We feel for your concerns, and have processed a refund in the amount as requested.  Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 8884549750 or admin@trydermasoft.com

Sincerely,
Dermasoft Team

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#2 Consumer Suggestion

DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.

AUTHOR: Natural Health Spa - (USA)

POSTED: Wednesday, August 10, 2016

DERMASOFT.COM (the real DermaSoft Dermatology) is NOT associated in any way with "Skin Restore" or "PureCell Eye Therapy" which are Hydroderm company Free Trial scams sold online with deceptive pop-up ads, phony beauty reviews and fake websites that say "Try DermaSoft", DermaSoft Free Trial, Rush Free Trial, "Pay $4.95 Shipping Only". Write a dispute to your card company immediately! 

Dermasoft Dermatology does not make "Skin Restore" or "PureCell", they are fake products with fake Dermasoft labels. The real DermaSoft has NO Free Trials. DermaSoft also never auto-ships or auto-bills. They have no "skin club" or "subscriptions"!  There is no such company called "Try DermaSoft".

Dermasoft does not sell Skin Restore free trial products or Miracle Wrinkle Creams which are cheap imitations sold with tricky popup ads, fake reviews and fake websites all over the internet from the scam company that sells Hydroderm, Dermagen, Dermalift, Tru Derma, Derma Serum, Dermapure, Dermallure, Alluracell, SkinRevive, Dermaluxe, DermaRose, Dermavie, Duaderma, Alvena, Truvaderm, Rejuviderme, Nuvoderm, MiraVie, etc., and now TRYDERMASOFT!

If you bought from an ad, blog or website that says FREE TRIAL, EXCLUSIVE TRIAL, DERMASOFT TRIAL, TRY DERMASOFT, PURECELL FREE TRIAL or PAY SHIPPING ONLY, you will have a recurring charge for an imitation Dermasoft Dermatology product with a fake label! 

If you already have a recurring charge or have been charged for an imitation Dermasoft product, you must contact the Hydroderm company vendor at one of their many 800 numbers: 1-888-454-9750, 888-244-2153, 1-866-710-5109, 1-888-552-3684, 888-610-0751, or call your card company and get the billing phone number and write the dispute to your card company ASAP.

Hydroderm Contact info: service@orderprocess.net or support@HydroRestoreantiaging.com, admin@trydermasoft.com PO Box 25380, Santa Ana, CA 92799 (Phone# 925-524-5319 and 888-454-9750 - Hydroderm Skin Club)

For the Purecell Free Trial Scam, try 888-610-0751 and admin@purecellskin.com - although all of these fake products are all the same Hydroderm company scam using dozens of call center 800 numbers to deceive customers, with the fake products coming from the same product fulfillment centers.  

Notice that even the "Owner of Company Rebuttal and Employee Update Author" on this site says from "TRY DERMASOFT" and "The DERMASOFT Team" which is from a fake company - there is no such company named TRY DERMASOFT!

Don't buy FREE TRIAL DermaSoft Creams or Skin Care Products from Internet Ads, Facebook, Amazon, beauty blogs, wrinkle review sites or websites that have FREE TRIALS or Pay Shipping Only Trials! They are fake.

Other Hydroderm Company product scams can be found at
megacleanseradvice. com
phytolyft. com
tophealthysolutions. com
healthyminimarket. com
eyeserumreview. net (See the categories for all the deceptive free trial products the Hydroderm Company has online)

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#1 UPDATE Employee

Purecell Response

AUTHOR: PureCell Eye Therapy - (USA)

POSTED: Wednesday, August 10, 2016

Dear Noneth Cruz,

Our company, Purecell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.purecellskincare.com/checkout.php

We feel for your concerns, and have processed a refund in the amount as requested.  Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskincare.com

Sincerely,
Purecell Team

 

 

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