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Report: #1354001

Complaint Review: Dermasoft Skin Resore and Purecell Eye Therapy - Internet

  • Submitted:
  • Updated:
  • Reported By: wfsc — Columbia South Carolina USA
  • Author Confirmed What's this?
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  • Dermasoft Skin Resore and Purecell Eye Therapy Internet USA

Dermasoft Skin Resore and Purecell Eye Therapy RVA*REVIVEANTIAGIN 888-2111497 NJUS Deceptive Advertising and "Trick" Subscription Internet

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This company is one of those "sneak stealth subscriptions" that uses tiny fine print to trick customers into buying a free sample of their product for $4.95, then when you don't "cancel in time" charges $89.95 on your credit card. 

The phone number on the bank/credit card statement leads to a call center, apparently in the US as English seems to be the native language, is one of those "we are experiencing a high call volume" and offers to call you back. Nope. I stayed on the line, and eventually got through to someone named "Patrice." She was rude, belligerent, would NOT confirm my cancellation, and hung up on me. 

I called a different number I found on the website, and got a "Desiree." These employees are trained monkeys who hide behind what they are told to say, and reiterate the "terms and conditions" we allegedly "agreed to" several times in the order process. This is a lie. There was NO information regarding a subscription in the ad I followed from Facebook. If you look on the website, there is tiny fine print, in light gray so subtle that it is barely noticeable, in about 5 - point font, with information about the subscription. 

I could hear, in the background, Desiree's co-workers saying things to other callers like "this is not a scam," etc. Apparently the "high call volume" is complaints. 

This is disgusting, and a just plain dishonorable way to do business. What a ripoff. I am ashamed I fell for this old trick. I will never, ever do so again. 

This report was posted on Ripoff Report on 02/04/2017 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft-skin-resore-and-purecell-eye-therapy/internet/dermasoft-skin-resore-and-purecell-eye-therapy-rvareviveantiagin-888-2111497-njus-dece-1354001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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