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Report: #1370144

Complaint Review: Dermasoft skincare/Purecell Eye Therapy - Internet

  • Submitted:
  • Updated:
  • Reported By: Angryinboulder — Boulder Colorado USA
  • Author Not Confirmed What's this?
  • Why?
  • Dermasoft skincare/Purecell Eye Therapy Internet USA

Dermasoft skincare/Purecell Eye Therapy Dream soft and Purecell eye therapy are a total scam Internet

*UPDATE Employee: Response for Dana

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 I answered a Facebook ad for dermaspft skin renew for a $4.95 offer. I signed up for it and was immersiately taken to a site for pure cell eye therapy. It did not seem you get place the order without ordering the eye cream so i ordered that for $4.95 as well. (Allegedly, on this site it says that you must contact them if you don't want to auto renew but I have returned to this site and can't find that disclaimer anywhere!!!) Anyway, when I ordered the trial I received an email confirmation. The creams came in about 10 days with NO packing slip in either of them. They are nothing great so I wasn't going to get anymore. TWO months later I received another set of creams. Unbeknownst to me they had each charged my card $89.95 in February (even when they hadn't sent anything) and again in March when this second package arrived. Again there was no packing slip so fortunately I had the first emails they had sent. (Clearly, they hadn't sent any emails after the first one.)I called them irate and they said there was nothing they could do. As I said, I cant find their disclaimer anywhere on their website AND they had charged my card and sent me nothing as well! I am now in the process of stopping payment with my CC company but this is total fraud!

This report was posted on Ripoff Report on 04/28/2017 06:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft-skincarepurecell-eye-therapy/internet/dermasoft-skincarepurecell-eye-therapy-dream-soft-and-purecell-eye-therapy-are-a-total-s-1370144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#1 UPDATE Employee

Response for Dana

AUTHOR: Dermasoft Skin Care - (USA)

POSTED: Friday, May 19, 2017

Our records indicate that Dana purchased our trial product on 2/05/17. However, at this time, your account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com

 

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