Complaint Review: Desert Funding - Phoenix Arizona
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- Author Not Confirmed
- Desert Funding 10620 N 19th Ave Phoenix, Arizona United States of America
- Phone: 602-274-6508
- Web: http://myworld.ebay.com/mb$4toys
- Category: On-Line Stores
Desert Funding Ebay: mb$4toys ebay, bad seller, autoclave, consinger, Phoenix, Arizona
*Consumer Comment: You went about it the wrong way..
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I am very concerned that a person that has been doing business on ebay
for a few years now can manipulate people like this. I bought an item
from this person, paid in full. The item got to me and when I used it,
it didn't function like it said in the ad. We had an approved autoclave
service look at this item to repair it. They told me they wouldn't touch
it because it had been tampered with. There was medical tape on the
inside where the electrical wiring and what not was (i.e. the circuit
board). Well, I just chalked it up as just a loss and left neutral
feedback on here. I was then contacted by the seller and asked to change
my feedback in order to get a full refund. I mistakenly did so, and it
apparently was damaged in transport, however, there was no insurance on
this but when I had it shipped to me it wasn't insured as well. I paid
$310 plus $30 shipping and the second time, certified mail $40 more.
That was at my expense. I have just been informed after going back and
forth after all this time (it has been going back and forth since June)
that all I would receive was the DAMAGED item back. I am extremely mad
about this. How can they get away with this? How can they be allowed to
do this? They at best should not be allowed to ask a person to change
their feedback BEFORE they issue a refund. This person needs to not be
allowed to do business on Ebay or at best my feedback should be changed
to what a manipulating person/business this is. I want my money back.
This report was posted on Ripoff Report on 11/13/2010 12:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/desert-funding/phoenix-arizona-85029/desert-funding-ebay-mb4toys-ebay-bad-seller-autoclave-consinger-phoenix-arizona-661479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
You went about it the wrong way..
AUTHOR: Ronny g - (USA)
SUBMITTED: Saturday, November 13, 2010
I agree in this case the seller got over on you. But you allowed it by not using the ebay tools to your advantage. The system is actually balanced to give the buyers an advantage, but you let the seller manipulate you.
First mistake was leaving a neutral feedback at all. The way to use the neutral feedback is for when you are not 100% satisfied, but feel the seller did their best to resolve any issues and the transaction is over and DONE.
Apparently the seller is concerned about feedback so YOU had the advantage. A simple communication with the seller and you could have said you want a full refund and promise to leave a positive feedback (or no feedback) once you get the refund. OR..that you will lodge a dispute. Now the ball would be in the seller court.
Then you missed the next opportunity (as you state you "mistakenly" did so) by changing the feedback before you got the refund. By doing so you gave the seller the upper hand.
As far as the insurance..the seller took a HUGE crazy risk shipping an item over 300 without insuring it. Then you did the same thing? Insurance is not that much.
Of course you are mad but this was avoidable. "They" didn't do this..you did by cooperating with what the seller asked you to do when you were not satisfied. Ebay did not ask you or tell you to do that and when YOU make a bad decision it is no longer eBays responsibility. Limiting "choices" and freedoms is not the answer..making wise choices is.
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