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Report: #1235893

Complaint Review: Design Crowd - Internet

  • Submitted:
  • Updated:
  • Reported By: Business Owner — West Linn Oregon USA
  • Author Not Confirmed What's this?
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  • Design Crowd Internet USA

Design Crowd Buyer Beware, Bait and Switch, they offer refund but have a button you are asked to press to vote on best art and this waives the warranty Internet

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DesignCrowd offers a promotion to new customers to try the service and if the customer does not like the art for thier company logo, the money is given back.  However, in the process they make you vote on the best art, even if you dont like any of it.  Well, inadvertently, once you vote you waive your ability to get a refund.  To add insult in injury because no business owner is going to go with bad art for their logo, the artisit is in India and does not understand English so you cannot even communicate corrections.  This is the case even if you dont want to keep the art in the first place.

This is a bait and switch and a manuever for Design Crowd to quickly soak the consumer for $195 and the consumer walk away with nothing.  When you ask for a refund they enforce upon you that you must use the art, which is terrible. The art was disproportioned, poor designed details and the artist does not speak english.  DesignCrowd's idea of resolution is for one of ther customer service reps to  be the middle man in communication with the artist.  Not only is the highly ineffective and costly in time, the art is bad to begin with and so I would not want to take this measure to begin with.

This report was posted on Ripoff Report on 06/16/2015 12:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/design-crowd/internet/design-crowd-buyer-beware-bait-and-switch-they-offer-refund-but-have-a-button-you-are-a-1235893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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