Complaint Review: Dex YP - Nationwide
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- Author Confirmed
- Dex YP Nationwide USA
- Phone: 18664036425
- Web: www.my.dexmedia.com
- Category: Advertising / Deceptive
Dex YP Fraud and Scammers Dallas Nationwide
*REBUTTAL Owner of company: Company employee
*Consumer Suggestion: Please contact me
*UPDATE Employee: Company response
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DEX Media which is now Dex YP is notorious for scamming their customers and I'm no exception see BBB REVOKED status. My company signed up with an account rep to try their advertising services for 1 year periods as agreed to with account rep and in writing. The account rep left and my account went past the 1 year contract date. DEX kept billing me and I had no idea what happened since my account rep left the comany! They now claim an auto renewal which absolutley was never given to me nor did I have any knowledge of whaysoever. My contract stated clearly 1 year only to run the program which also was a failiure and complete waste of money. They are now harassing me and put collections against me for $1,300 even though services were never rendered. STAY AWAY they are toxic and a complete scammer.
Dave Elburn IL
This report was posted on Ripoff Report on 10/11/2017 09:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-yp/nationwide/dex-yp-fraud-and-scammers-dallas-nationwide-1405571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Owner of company
Company employee
AUTHOR: Ed - (United States)
SUBMITTED: Tuesday, November 06, 2018
Hi -
I replied to the review advising the client that our Client Care Team would reach out to him. Client Care made several attempts via phone and email to reach the client leaving telephone and email address.
The client never responded, so the complaint case was closed pending call back from the client which never happened. Can this review please be removed as a result of us not being given the opportunity to speak to the client to address the outlined concerns?
Thank you,
Ed
DexYP
#2 Consumer Suggestion
Please contact me
AUTHOR: Concerned Customer - (USA)
SUBMITTED: Thursday, October 12, 2017
I am at the tail end of my conflicts with this company and have some information that may help you resolve this situation. Please contact me. (((REDACTED)))
#1 UPDATE Employee
Company response
AUTHOR: DexYP - (USA)
SUBMITTED: Wednesday, October 11, 2017
Hi Dave -
I'm sorry to hear of the outlined issues regarding your account. We'd like to look into this matter for you. Client Care was escalated this issue and will be reaching out to you in an effort to discuss and resolve.
Thank you,
Ed
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