DFX I bought two copies of the upgrade for the DFX sound enhancer i would like a refund please it cost 15.00 dollars and i still dont know how to install it i sent a msg to them but they have not replied. Internet

Hello Im sorry for this report.. I bought two upgrades for the newest version of DFX and i sent them a msg in how to help me install the upgrade, i still have not had a reply i need the money to put towards my voda phone recharge. I have had a very extreme car accident and only got on the disability pension and all my money goes to a government organisation called state trustees. I am very broke at the moment the two upgrades costs 15 dollars each. Please try to help me receive the 15 dollars i have the serial numbers for the DFX software and the two Upgrades thank you very much for your much appreciated time and help god bless.