Complaint Review: Dial-A-Mattress 1-800-Mattress - Stoughton Massachusetts
- Dial-A-Mattress 1-800-Mattress 180 Campanelli Parkway Stoughton, Massachusetts U.S.A.
- Phone: 800-524-2226
- Category: Furniture & Furnishings
Dial-A-Mattress 1-800-Mattress Worthless Warranty ripoff. They will not exchange mattress with any discoloration. Not mentioned in warranty Stoughton Massachusetts
*UPDATE Employee: Official response to Mr. Holliston from Dial-A-Mattress
My wife purchased her fourth mattress set from dial-a-mattress last March. It is a high quality sealy napolean pillow top. When she noticed a lump developing in the top, she called for service.
The company sent her forms to complete and replied that under the warranty they would replace/exchange it. However when the delivery people came, they said the warranty was void because there was a stain on the mattress.
The discoloration is mild at best and the warranty that came with the mattress does not list stains as a reason to void the warranty. I think they use normal wear and tear as a reason to void warranties to get out of replacing mattresses.
Do not expect them to stand behind their warranties. You might as well buy from a discount store because the service at dial-a-mattress is worthless. I know we will not buy from them again. We will stop telling others to buy from dial-a-mattress. Everyone should stop buying from them.
This report was posted on Ripoff Report on 07/01/2005 06:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dial-a-mattress-1-800-mattress/stoughton-massachusetts-02072/dial-a-mattress-1-800-mattress-worthless-warranty-ripoff-they-will-not-exchange-mattress-148176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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