Diamond Resorts(Liki Tiki village,winter gardens,fl Reservation scam winter garden Florida

This report is not to disparage "Liki Tiki,Diamond Resorts" but to warn people of there billing practices.                                                                                                                                                                     

We made reservations in october 2014 for the week of thanksgiving 2014,but we changed are plans and decided to go too houston. So we called Diamond Resorts that handles reservations for "Liki Tiki village" and cancelled,this was in october. We forgot about it till we recieved are credit card bill with one day charge. We called "Diamond resorts" they told us we called on Nov 25 and cancelled,which was a day before are reservation,and caused the charge.That was a lie we tried to explain to them to no avail. We asked to speak to a superviser they transfered me to a answering machine,left a message they never returned my call. We called a second time,but now they are telling us we never called and it was billed as a no show. These are dirty practices that a company like "Liki Tiki" shouldn't be doing. In short keep all your information documents,your phone calls.Not too dispute your claims with Diamond Resorts because the staff is trained not to help when it comes to refunds,but to dispute  the charges with your credit card company as we did and were able to get are funds back.