Diamond Candle Company Diamond Candle Company will not respond Durham North Carolina

I placed an 2 orders online with Diamond Candles on December 11, 2013 (order#1087086 and #1087115. ) I placed these orders because it said they were in stock and it appeared I would have them by Christmas. Orginal ship date said would be December 16, 2013. I had the one order to go directly to my friend for Christmas. The other order was coming to me to give as gifts. I believe I spend over $100 on both orders. On the day the order was to be shipped I received an email stating the new ship date would be December 27, 2013...well after Christmas and when I needed them.

I immediatly emailed the company back and told them to cancel order and refund me immedialty. Now I have to spend extra money and find and ship different gifts. I cannot afford to have my money tied up on an order I am not going to have when I was suposed to. I emailed a second time, again no response. I called the customer service number and left message, no response.

I have send 4 emails over 3 days, and have called 3 times. No one answers at this place and no one emails back. I really need to have this money refunded. Or just a quick note back acknowledging they are working on it besides their typical automated email.

I think their customer service is just plain terrible. These candles are not cheap. And when I get on the site the ones they say are out of stock or back ordered on no online?!!  I don't care how big they have gotten, hire some more people then and quit being so greety!

I feel I they got my money and now don't care.