Complaint Review: Diamond Cargo
Diamond Cargo Warranty is a lie. Won't return email. Sell across the country. Have to return trailer to them for warranty. No paperwork given of warranty at purchase Douglas Georgia
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I purchased a trailer from this company 4 years ago. I was given a bill of sale that states "5 year warranty" and was told that it covered pretty much everything from manufacturer's defect.
I have a panel that the screw heads broke off and the wind got under it and ruined the panel. Called and talked to Steve Brown and he informed me I had to bring the trailer back. So I have to return a trailer 1200 miles round trip to get a warranty item covered.
I offered to replace the panel myself if he sent it to me. They refused, told me to get an estimate and he would work with me. That was the last contact. I sent estimate and again offered to replace the panel myself and no response.
This company offers warranties they don't cover. If you are going to sell nationwide, you should have a warranty that follows the trailer.
This report was posted on Ripoff Report on 02/10/2016 04:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-cargo/georgia-31533/diamond-cargo-warranty-is-a-lie-wont-return-email-sell-across-the-country-have-to-1286743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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