Digi-Key Digi-Key Corporation Purchased a bnc connector package that said QTYof 100 in the description but they SENT ONE ITEM and Charged $24 for USPS shipping for an item that weighs less then an OZ !!! Thief River Falls, Minnesota

I've been ordering online from Digikey for ten years (both for personal and business), and have never had the problems you mention.

Their shipping options are many and it's entirely possible you inadvertently selected the wrong one, especially if you hit the back button on your browser to correct something else.  I've never in ten years had an issue with parts not being shipped by the method I requested (even when I inadvertently requested the wrong method!)

As to the quantity -- the part detail page clearly states and has always stated the order quantity.  It's in the second table, second line.   Again, I've been ordering from them for ten years and have always gotten the quantity I ordered.

In the few cases where I have had issues (received the wrong part or a defective part), their customer service people have been great.  Replacement shipped out for overnight delivery at their expense.  Again, never a reason to complain.  I have always been treated fairly by Digikey.

I don't work forDigikey, but I do enjoy doing business with them, and I think you're being too harsh on them, over one order where there's a real possibility you didn't read carefully enough before you hit the "order" button.  And over $38...which isn't a huge amount of money, though I agree it was more than you planned to spend.I understand you're not happy with the experience, but all I can tell you is that it's one bad experience, and perhaps you should give them another chance.

I have been providing A/V consulting, installation, and Production services for well over 10 years.  I've been using online vendors for longer then that.

The price was gouged. I called politely and believed there was just a simple mixup.   Unfortunately no, there was not a mixup, just overly expensive shipping costs and unclear description(s) on their site (at the time, things may have changed).

You would also acknowledge that most of their products are from Chinese manufacturers, and those manufacturers can be found online and you realize the markup is SUBSTANTIAL.  

You speak more like a employee of the company then an actual customer.  

My story is real, Im a level headed Small business owner, I speak with respect and to the point. Those facts had no change or effect to the outcome of my experience.   You say they strive to achieve customer service yet I posted this report days after attempting to resolve the issue and they still have not replied.

I read your complaint against Digi-Key. I had the pleasure of working with Digikey for nearly 30 years now. I can attest that they are the best of breed when it comes to customer service, employee care, and delivery of what is promised.  They give new enhanced meaning to Minnesota Nice! I  suspect you were acting inappropriately with them, otherwise they would of bent over backwards to make things right with you EVEN if you were completely wrong!