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Report: #846522

Complaint Review: Digital Depo Online - Internet

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  • Reported By: TY — philadelphia Pennsylvania United States of America
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  • Digital Depo Online Internet United States of America

Digital Depo Online DIGITAL HUNT fraud and a scam, Internet

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I've been looking to purchase this camera since 2011 and was only looking for the body;not the kit.  To my surprise, I happened to stumble upon this site (Digital Depot).  I noticed the remarkable price and couldn't believe what I was seeing.

So I called customer service dept. to confirm that the price that I was seeing was correct.  I, too, was told that it was but they were out of that great market deal, but they had the standard price available for shipping.

I placed the order over the phone with the customer service rep who gave me a date that I would receive the product.  I was informed that I should receive an email 3 days prior to the delivery date and that I would receive a confirmation of billing within a couple of days. 

Needless to say, the product was not delivered on the promised date neither was the confirmation of email. So I called again to customer service, who told me that they had the wrong email address (which I couldn't understand) especially going over the information repeatedly with the rep. 

I was told another email would go out to me (again) to confirm everything.  I did receive the email and as I read through it down at the bottom I noticed that my shipping and billing address was not wrong.  So I wrote an email to them asking how could this be.  I never got a response back. 

Needless to say, I called customer service once again and went over the information once again and customer service told me that they got everything and that I had to wait an additional 3 days for delivery, which I couldn't understand and asked why.  It didn't make any sense to me because they didn't even have a tracking number.

So I asked once again how could you track down your shipment without a tracking number and believe me, the customer service's reply was that I didn't know what I was talking about!

At that moment, I knew I was being had. So I called my credit card company to report this. Talking to my credit card company, I decided to give Digital Depot the benefit of the doubt on their 2nd date, which was the 2/26.  That fell through, never receiving a tracking number or a call from them.

So I called and gave them my order # was put on hold twice.  When someone came on, I was told that I wasn't talking with customer service department, but with a telephone operator for the company and he asked for my telephone # for the tracking department, and that they would call me back. 

So I asked why couldn't he transfer me to tracking department.  His response was that they weren't working around my schedule! So I said fine I will call my credit card company to cancel my payment.

Wouldn't you know it?  All of a sudden, the phone operator was now the customer service person!! telling me fine we're going to cancel your order now and don't you never call back!

So me being me, I said wow I didn't know the phone operator could cancel orders and he proceeded to tell me how much my refund would be and to never call back. 

So let this be a warning to others....stay away from Digital Depot because they are a FRAUD and please pass this to others by word of mouth.  Hope no one goes through this like I did.  and remember this age old saying.....

If it's sounds too good to be true, 9 times out of 10 it's not.  Always check out the company reviews before ordering anything, is my lesson learned.

This report was posted on Ripoff Report on 02/29/2012 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/digital-depo-online/internet/digital-depo-online-digital-hunt-fraud-and-a-scam-internet-846522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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