Digital Supply USA digitalsupplyusa.com Company charges restocking fee even for defective products Kansas City Missouri

On March 22, 2017, I ordered a replacement screen for my iPhone 5C online from Digital Supply USA. Description of the product included: "While replacing the top glass only on a iPhone 5c requires a lot of equipment and technical skills, this Original apple iPhone 5c lcd and digitizer is perfect to easily fix your iPhone 5c screen.... Do not be fooled by those replica screens you will find everywhere for cheap, this is an authentic OEM apple iPhone 5c LCD screen.... All LCD screens are 100% tested for all of the above quality standards required By Apple...." It showed a photo of a screen with the home button and camera attached. I paid $39.98. Several days later, I received a screen that did not contain a home button or camera. Those items would have to be transferred over from the old screen, thus requiring the "technical skills" that the advertisement implied were not needed. The screen was also PATENTLY DEFECTIVE as it was missing one of three cables required to attach it to the iPhone. Therefore it could not possibly have been "100% tested" as advertised or tested at all. It was also not an "Original apple" product as advertised. The company's representative stated in email: "Apple doesn't sale its parts to third parties. Therefore any replacement part would not be a genuine Apple part." I have sent several emails to the company complaining about these problems. Ultimately, the company sent me an authorization to return the product. Approximately two weeks after I returned the product I still had not heard from the company. Upon my inquiry into the status of the return, the company issued a partial refund of $25.03 on April 17, 2017. When I asked why I did not receive a full refund, the company responded: "The system has refunded you according to the policy agreed to at the time of purchase. It is the Subtotal minus (25% Restock Fee) minus ($4.96) if we paid for the return) = Refund Amount." I complained that they should not deduct anything for a defective product. I have not received a response.