Complaint Review: Dillard's Department Stores - Nationwide
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- Dillard's Department Stores www.dillards.com Nationwide U.S.A.
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- Category: Department & Outlet Stores
Dillard's Department Store: The Problem with Dillard's All Over Nationwide
*Author of original report: I understand your feeling on this..............
*Author of original report: I understand your feeling on this..............
*Author of original report: I understand your feeling on this..............
*Consumer Comment: Don't Feel Too Bad, The Dillard's Stores here in Texas Rip-Off Customers too...
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( I worked for Dillard's for 2.5 years). Since then, I've finally understood why I always felt defeated.
The problem with Dillard's Department Store stems from 2 things: Negative Reinforcement and the Corporate Team/Owners/Administrators.
I'd first like to address the number one problem: Negative Reinforcement. Dillard's does not use a policy of "reward by performance" (positive reinforcement). Instead, they use the negative reinforcer of 'taking away' for not reaching a totally outrageous sales quota. Each sales associate is given a daily sales quota depending on their particular area. There is an extreme amount of pressure to complete stock work as well as maintain a level of sales that meets or surpasses the completely unreachable sales goal. In other words, a lot of employees (in my opinion, the majority) are "set up to fail". This creates a self-defeating attitude with the sales staff. In addition, it causes conflict with other employees as each one, determined to meet their quota each day for fear of a pay cut, actually fights for sales within a department. Instances of arguing, stealing sales, and hostile work environment are the result. After a few months, if sales quotas aren't met to the satisfaction of management, the employee receives a pay cut: negative reinforcer. One needs only to read the hundreds of reports from employees who left this company. If Dillard's is wondering why they have such a turnover in employees, this is why.
Second, the Corporate Team/Owners/Management. Obviously, they aren't in tune with what truly motivates an individual to sell. If they would reward their employees based on performance (sales plus+attendance+plus work ethic +plus attitude), instead of cutting their pay for falling short of an unreachable goal, they would notice less turnover and more profit. As they continue to lose employees who are unable to meet the apalling 'quota requirement', it seems they would realize that this tactic is not working. I haven't heard one positive thing about Dillard's in the last 10 years. Not only that, I know of a former manager who worked dutifully for over 25 years, moving to other cities, uprooting his family, then finally was 'fired' (not long after nearing retirement age) for 'insufficient sales' after the Corporate Office placed him in an older store that was within a 5 mile radius of their new 'mega store'. The Corporate Bureaucracy has lost compassion for their employees and sold themselves to the almighty dollar.
If Dillard's wants to avoid a strike or class-action law suit, they need to re-invent their rewards system and create a more personable relationship with their employees. It's important for ALL employees to be able to voice their ideas, complaints, and concerns without the fear of 'retaliation' or losing their job.
Annette
Texarkana, Arkansas
U.S.A.
This report was posted on Ripoff Report on 11/06/2008 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dillards-department-stores/nationwide/dillards-department-store-the-problem-with-dillards-all-over-nationwide-388629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
I understand your feeling on this..............
AUTHOR: Annette - (U.S.A.)
SUBMITTED: Wednesday, May 06, 2009
I'm sorry you had such a negative experience there. No sales associate has ever been rude to me while I was shopping. In fact, it's quite the opposite. They're all so desperate to make a sale, they'll do anything to gain your good graces. It's just a really negatively charged type of motivation for the employees to endure. I do hope the surviving Dillard's family will take heed and change their work policy and ethics.
#3 Author of original report
I understand your feeling on this..............
AUTHOR: Annette - (U.S.A.)
SUBMITTED: Wednesday, May 06, 2009
I'm sorry you had such a negative experience there. No sales associate has ever been rude to me while I was shopping. In fact, it's quite the opposite. They're all so desperate to make a sale, they'll do anything to gain your good graces. It's just a really negatively charged type of motivation for the employees to endure. I do hope the surviving Dillard's family will take heed and change their work policy and ethics.
#2 Author of original report
I understand your feeling on this..............
AUTHOR: Annette - (U.S.A.)
SUBMITTED: Wednesday, May 06, 2009
I'm sorry you had such a negative experience there. No sales associate has ever been rude to me while I was shopping. In fact, it's quite the opposite. They're all so desperate to make a sale, they'll do anything to gain your good graces. It's just a really negatively charged type of motivation for the employees to endure. I do hope the surviving Dillard's family will take heed and change their work policy and ethics.
#1 Consumer Comment
Don't Feel Too Bad, The Dillard's Stores here in Texas Rip-Off Customers too...
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Thursday, November 06, 2008
When I first went to ( NAME OF CITY REDACTED) , TEXAS my mother would ask me to go with her when she used to shop for clothes because her English is not very good. YEAH, SHE IS AN AMERICAN CITIZEN AND SHE GOT HERE LEGALLY!
The two stores who has the RUDEST, NASTIEST, MOST HOSTILE ATTITUDES towards their customers were Bealls AND Dillards. ESPECIALLY DILLARDS!
It shouldn't surprise me that this store is headquartered in nickle and dime them, get as high a mark-up as possible and gouge the customer, Jerry Springer Guest Arkansas, where Bill Clinton served as Governor...
What DOES surprise me was the enormous mark-ups, deceptive pricing, shoddy merchandise and INCREDIBLE RUDENESS that customers at Dillards received --ESPECIALLY Hispanic and African American customers.
These weren't welfare folks, these were solid, middle-class customers who had professional jobs like school teachers, Social workers, medical career specialities and accountants and bookkeepers and real estate agents!
To me, it was like a nightmare to have to go there.
I could tell that something must have been very,very wrong with the store's personnel policy just by the way the salesclerks, instore security and stockers were acting.
I think that Chinese slave laborers and death row inmates would have been more cheerful.
People with extremely low intelligence and NO marketing creativity or understanding of how to treat their employees or their customers must have set this place up so I refused to take my mother shopping at DILLARDS!
I felt I was supporting an evil,exploitative employer and a discriminatory, hideous atmosphere....
There is a such thing as getting a reasonable markup on merchandise but you have to make the customers happy to pay it instead of just gouging with a (EXPLETIVE DELETED) Mentality.
I HATED SHOPPING AT DILLARDS AND I HAVEN'T EVEN BEEN IN THE LOUSY PLACE SINCE 1967!
HELL WILL FREEZE INTO LITTLE GRAPE POPCYCLES BEFORE I EVER GO IN ONE AGAIN!
At least, until they start having merchandise that is worth the price and salespeople who are genuinely helpful and are not treated so badly by their employer that they have to send the hell on to the customers...
THEY DUMP ON THE AWARE CUSTOMERS TOO!
I am sorry they treat you this way but it has been going on for a very long time.
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