Complaint Review: DimOut, DimOut Shoes - Palmetto Florida
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- Author Confirmed
- DimOut, DimOut Shoes 706 F 17TH ST E Palmetto, Florida U.S.A.
- Phone: 866-346-6880
- Web:
- Category: Clothing Stores
Dimout.com, DimOut, DimOut Shoes Ordered shoes last October, never got them. Can't get any resolution from the company. Palmetto Florida
*Consumer Comment: I want to know.
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From: xxxxxx
Sent: Wednesday, November 21, 2007 2:40 PM
To: xxxxxxxxx
Subject: Continually Ignored and Unresolved Order
We placed an order on Monday, July 23, 2007 at 12:54 EDT. The order was for 2 " Skull Platform Kicker-22. We had the amount of $41.63 (including shipping) charged to our Visa card. Our order reference number is: dimout-shoes-17319. The order was in the name of Stacie xxxxxxx to be shipped to xxxxxxxx
THIS IS OUR 5TH ATTEMPT TO RESOLVE THIS PROBLEM WITH YOU.
We have continually tried calling, and we only get a voicemail that says to not leave a message. We have submitted 4 trouble tickets online, and we have received emails from Kim Rawley saying that the problem would be looked into. Then, we receive no further correspondence and the trouble ticket disappears from the system.
You took our money, and gave us nothing in return. You have refused to help resolve the problem. Is it common practice to steal from your customers?
We want the shoes in size 9 or our money fully refunded.
Trouble Ticket Numbers: CRJ-790917, GMQ-475827, TET-354379, DRP-446086
BBB Case Number: 67096656
_______________________________________
Reply:
-----Original Message-----
From: Bob Rawley
Sent: Friday, November 30, 2007 12:49 PM
To: xxxxxxx
Subject: [Bob #MED-587141]: Missing ticket AGAIN!!!!! HOZ-791753
______________________________
Hello
Sorry for the delay this item will be back in on the 12/16/07 and ship out on this day. If the wait is to long do let us know and we will cancel the order and credit you back. Again sorry for the long delay on this order
Kim Rawley,
www.DimOut.com
www.DimOutShoes.com
1-866-346-6880
Ticket Details Ticket ID: MED-587141
Department: Bob Rawley (President)
Priority: Urgent
Status: Open
________________________
We still don't have the shoes as of April 4, 2008 and there are no trouble tickets in dimout's system pertaining to this issue.
Staciex
Littleton, Colorado
U.S.A.
This report was posted on Ripoff Report on 04/04/2008 01:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dimout-dimout-shoes/palmetto-florida-34221/dimoutcom-dimout-dimout-shoes-ordered-shoes-last-october-never-got-them-cant-get-any-323563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I want to know.
AUTHOR: Lovely - (U.S.A.)
SUBMITTED: Friday, July 04, 2008
OK so its july 4th have you got your shoes yet or anything. i just ordered my shoes last week and i wish i would have checked them out before i ordered. but i saw a review on one the shoes and lady was like "the shoes hurt but good luck to yall who want to wear them" so i thought it was legit. out of the 4 people including you 2 have said they either got their money back or got their shoes. So i dont know but i know if they don't send me my shoes i will be reporting them to ic3 and that's for sure. That would be 50 dollars down the drain. Thanks for you report
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