Direct Benefits Online DBO Withdrew secured information from Cash Advance Application, got banking info. Withdrew $49.90 ,bk.acct.causing OD fees $35.no authorization given. Cheyenne, Wyoming *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

When this transaction occured I was filling out a credit application with Cash Advance but after reading the Terms and Conditions, I decided loan was not for me, so I cancel the application.

Direct Benefits Online admits taking the information from Cash Advance Application, they took my banking information.  From this, they withdrew $49.90 for membership and which they will continue withdrawing as long as I am a member.

I never heard of this company, I never authorized them to withdraw from my bank account.  When the $49.90 was withdrawn from my bank account, it caused an overddraft fee of $35.00 since I did not have the money to cover this amount. Bank of America, charges $35.00 again if this matter is not taken care of in 5 days.

I contacted Direct Benefits Online at 1-800-284-7112 to get an explanation of what was done. They said they are linked to Cash Advance and able to gather personal banking information.  They cancel the membership and returning the $49.90 in 2 Weeks but will not pay the $35.00 fee to the bank or contact the bank to explained how this occured.  They just left me hanging, to try to clear it up with the bank.

This is awful, that companies,individuals are able to do this.  I am 75 years old, senior on a fixed income.  If I had money, why would I have been trying to get a cash loan?  Or trying to get into that would caused me money!

It's scary to know that there are people out there scamming unsuspecting individuals!

This must be stop!  Why are we made the victims??

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280