Complaint Review: Direct Buy Travel
Direct Buy Travel Issue actually was resolved and our money was refunded! Nation wide company Nationwide
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We booked a hotel in Virginia Beach, VA through Direct Buy Travel. The rate was good and the VP reviews through the link on their site seem good. As the time came for our vacation we checked other reviews and discovered the place was not what we expected to get through Direct Buy, and our money was non-refundable. We filed a complaint with direct buy and call them numerous times over the course of about nine or 10 days. We also posted on media how frustrated we were with the inability of the company to refund our money. We are platinum members of direct buy and expected better service. In the end we are pleased to say that direct buy contacted us and refunded our full amount of money for this substandard hotel, even though it wasn't their responsibility For their standard policy. For us they went the extra mile and we are very grateful for that.
This report was posted on Ripoff Report on 08/04/2017 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-buy-travel/nationwide/direct-buy-travel-issue-actually-was-resolved-and-our-money-was-refunded-nation-wide-com-1390369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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