Complaint Review: Direct Buy Warranty
Direct Buy Warranty Ryan Buyer beware, these people are ripping US OFF, Liars, Misleading Contracts, False Advertising Ney Jersey
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In March of 2014 we decided we would keep our 2006 Cadillac SRX because the car has serviced our family well. With this decision made in the best interest of our needs we decided to put another warranty on the vehicle and choose to purchse the plan from Direct Buy. After carefully speaking to Ryan the sales rep and explaining to him we were hesitant due to the reports we had been reading, he assured us the negatives were coming from his competitors and if we went with his company we would not have to worry about that. Direct Buy have rates that fit our financial budget, so we accepted. In May it was time to take my car in for servicing, oil change, etc..... the dealership found some repairs which needed to be taken care of and after having the car for 3 days Direct Buy called to say the problem was pre-existing and would not be covering the repairs. They also stated if we chose to get out of the contract there would be a $200.00 cancellation fee. The scary thing about the situation is, I am having to cover the repairs, still pay them, and if there is a breakdown in the future, they may not pay for it as well. There are to many people complaining about this company, Can we all get some help.
This report was posted on Ripoff Report on 05/21/2014 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-buy-warranty/nationwide/direct-buy-warranty-ryan-buyer-beware-these-people-are-ripping-us-off-liars-misleading-1148710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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