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Report: #216269

Complaint Review: Direct Discount Club - Savings2Go - Liesure Plus - American Family Health - Great Falls Montana

  • Submitted:
  • Updated:
  • Reported By: Doylestown Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Direct Discount Club - Savings2Go - Liesure Plus - American Family Health P.O. Box 1466 Great Falls, Montana U.S.A.

Direct Discount Club - Savings2Go - Liesure Plus - American Family Health ripoff phone scam fraudulent billing network of false companies Great Falls Montana

*UPDATE Employee: Consumer Affairs Manager

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It begins with harrassing phone calls from (727)541-0001. (There are hundreds of online complaints about this number, just google it.) Most of the time the caller hangs up, but eventually, I answered it in time. The caller knew my name and address, as well as at least the last four digits of my credit card number. I didn't agree to anything, but authorized him to send me a hard copy of his offer by mail.

Then came the mailings from companies mentioned by the caller. They all say that "The Membership you requested is enclosed." Before I ever opened these, my credit card was charged $1 for each of these memberships.

I called my credit card company to stop this, and I was unsuccessful.

This month my card was charged:
$1 by Savings2Go 800-448-1944.
$1 by LeisurePlus 888-527-2589
$24.95 by American Family Health 800-295-0562.

I called my credit card company again and reported the card stolen. I have not used the card in over a month, and yet the automated account summary listed a higher balance than my statement shows (in other words there are more charges that I haven't seen yet).

After calling to report my card stolen, I called each of the 800 numbers listed on my statement to "cancel" my memberships, and ask for a refund. I told each of them that the charges they made to my card were unauthorized. One of them told me that I signed up for their program with a magazine subscription, which is not possible.

Another told me that I wouldn't have been charged if I had canceled this subscription in September when I canceled the "Direct Discount Club" membership. -So obviously they are related organizations. He referenced the date and time of my call to Direct Discount back in September. (This info was accurate, I checked my phone bill.)

I told the operator at American Family Health that I expected a refund. He said my card would be credited. I told him I canceled the card. He said he would send a check.

There are other auto-dialing 800 numbers involved. I have already filed a complaint with the FCC. They won't do anything until they receive 1,000 complaints.

There are other addresses involved that I did not include in this report, the address I did include is for Direct Discount Club. I have saved all of the mailings if the other addresses are useful.

Danielle
Doylestown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/17/2006 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-discount-club-savings2go-liesure-plus-american-family-health/great-falls-montana-59403/direct-discount-club-savings2go-liesure-plus-american-family-health-ripoff-phone-sca-216269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

POSTED: Thursday, November 09, 2006

At Savings2Go and LeisurePlus nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.

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