Direct Energy; Energy AmericaDirect Energy; Energy America; Ercot Never recieved 100.00 gift card incentive for switching over Dallas Texas

Last summer, in July 2004, I placed an order with Direct Energy to become my new electric service-provider after viewing Direct Energy's advertisement on TV. Direct ENergy was promoting their services and offered a $100.00 gift card to Lowes as an incentive to switch over .

I was informed at the time I placed my order over the telephone, my card card would be issued after 90 days of service. I began inquirying about non-receipt of gift card in early January 2005. I spoke with Angela and was promised my card would be in the mail within 2 days. On Febuary 7. 2005 I spoke with Andrew which informed me that Angela was a manager and that he had no knowledge of any one above her. I left a message on her voicemail but NEVER received a call back. ON 2-20-05 I emailed a complaint and again never received a response. ON 3-1-05 I left a message on Angela's voicemail and NO RESPONSE.

Judy
Dallas, Texas
U.S.A.