Report: #1410411

Complaint Review: Direct Express Card Services

  • Submitted: Sat, November 04, 2017
  • Updated: Sat, November 04, 2017
  • Reported By: Earl — Portland Oregon United States
  • Direct Express Card Services
    Unknown PO box 245998
    San Antonio, Texas
    United States

Direct Express Card Services Blanco Ryan Josh supervisor Ask different questions got different answers from everybody nobody gives the same answer on hold for an hour and 35 minutes I need this card that has my money on it prompt says if you haven't received card in 5 days to call customer 7 service says you have to wait 10 days misleading information San Antonio Texas

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Misleading information on hold for an hour and 35 minutes ask to talk to a supervisor by Blanco was put on hold for 30 minutes to have Ryan pick up the phone asked Ryan for a supervisor 8 times refused finally got ahold of Josh supervisor ask for ID badge number employee number refused to give it bad customer service why would I want to deal with them. been waiting 12 days for new card ex-wife took 17 days to get new card and paid for 2-day delivery from UPS. maybe I'll go back to paper checks at least they were on time .one person real nice real helpful knows all the rules her name was crystal badge number 101684. this person was very knowledgeable helpful considerate. the rest of them people dirtbags. as far as I'm concerned it's my money prompt says one thing customer service employees say another. when first got card first card took 2 days I'm at 12 now how asinine is that and to be told I cannot talk to his supervisor .that's ridiculous bad customer service why are they in business

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