Direct express Comerica bank direct express card Stolen our social security check Ft.lauderale florida

In August of last year my husband ss check got stolen and we got in touch with department of treasury and they said it was put on a direct express card and we never ask ss to do that so now no one will replace his check ss said it is nothing they can do and direct express will not do anything it was cashed in ft. Lauderale Florida and we have never been there before in our life we have always had direct deposit we filled out a police report but I saw on the internet where this was a scarm but we really need our money back