Complaint Review: Direct heating & Cooling, Inc. - Cape Coral Florida
- Direct heating & Cooling, Inc. 1227 S.E. 47th Street Cape Coral, Florida USA
- Phone: 239-242-2430
- Web: www.directheatingandcooling.biz
- Category: Heating, Cooling & Ventilation
Direct heating & Cooling, Inc. Matthew Poteet, General Manager Deceptive Businesses Practices Cape Coral Florida
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The most horrendous AC company to do business with! They came out and serviced the AC unit in a house we just bought, and the AC would not work a day later (they forgot to clean the humidity water discharge line).
When they did not respond to my call, I contacted a neighborhood company (Symbiont Service Corporation, Inc.), who came right out.
An inspection of our complete system showed leaking coolant in addition to the blocked discharge line. The owner said the unit in the house needed to be replaced, and that the previous tech should have noticed the problems. Symbiont said that they could make weekly service calls to replace the coolant, but that I was running the risk of the unit completely failing in the interim.
I called Matthew Poteet, the General Manager of Direct Heating and Cooling, who said that they did nothing wrong. He also said that they charged $1,295 for a UV light that they did install, and which anyone can buy on-line for $495.00. He said that is their policy.
He offered me $400.00 of my $2,095 back for my trouble, I declined and will pursue legal recourse.
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This report was posted on Ripoff Report on 07/22/2015 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-heating-cooling-inc/cape-coral-florida-33904/direct-heating-cooling-inc-matthew-poteet-general-manager-deceptive-businesses-pract-1243552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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