Complaint Review: DIRECT MERCHANTS BANK - Tulsa Oklahoma
- DIRECT MERCHANTS BANK www.directmerchantsbank.com Tulsa, Oklahoma U.S.A.
- Phone: 800-379-7999
- Web:
- Category: Corrupt Companies
DIRECT MERCHANTS BANK INTEREST RATE went from 7.2% to 16.99% variable....no warnings. ripoff deception Tulsa Oklahoma
*Consumer Comment: Thanks for the Warning
*Consumer Suggestion: Unexpected Rate Increase
I have been with DMB for over 3 years. My interest rate was
7.2% for quite awhile. Now all of a sudden it has jumped
to 16.99% without warning. I pay my bill on time to DMB
each month. When I called them they said it was always
a variable rate. To me it was always fixed and it has never
been higher than 7.2% until a month or so ago.
I am going to close my account and tear up this card. The
customer service stinks and I also hate the over the limit
fees that pop up and seems like they don't go away either.
Try JUNIPER.com people, I have this card and it is absolutely
great all the way around!! Good-bye Direct Merchants Bank!!
coleen
Mancelona, Michigan
This report was posted on Ripoff Report on 07/31/2002 10:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-merchants-bank/tulsa-oklahoma-74121-1550/direct-merchants-bank-interest-rate-went-from-72-to-1699-variableno-warnings-ripo-25858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Thanks for the Warning
AUTHOR: Cara - (U.S.A.)
SUBMITTED: Thursday, September 11, 2003
My husband received a call with a low-interest offer for this bank. We accepted, and the card is on the way. Thanks to your information, and the input of others, we intend to cancel the card before it is ever activated. We appreciate your willingness to share your troubles and prevent others from suffering as well.

#1 Consumer Suggestion
Unexpected Rate Increase
AUTHOR: Edward - (U.S.A.)
SUBMITTED: Friday, August 01, 2003
I to have a Direct Merchants Bank card and had the interest rate jump unexpectly. Customer service told me that it was due to the rather large amount of credit I was using even though I pay all my bills on time.
NO notice of this rate increase was given.
I am not new to this game...
If you receive notice of a change to your account and do not approve of the new terms; you may cancel your card and pay it off under the old terms. I tried to do this but was told I was to late and the new rate would apply. They also advised me to keep the card open so that I might get a better rate later. After a couple of months of trying to get the rate reduced I gave up.
I paid the card off on there website and checked the site the next day to be sure it was gone. I got a bill for interest only shortly thereafter.
Use this company only if you must, but use them with care and expect a lot of phone calls to sell you other services.


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