Direct T V And Bck Communications ripoff customer service rude, pay per view charges on bill not ordered, refuse to co operate for return of equipment Tampa And Riverview Florida

Dear consumer,

I have worked in the field of Satellite Television for 10+ years and have seen/heard this same complaint on many occasions. Here's is what happens.

It is necessary to have a phone line plugged into a DirecTV box. This is how DirecTV tracks your purchases for billing purposes.
If you do not have a phone line attached, the box will still allow programs to be purchased with the remote control, however instead of immediately relaying the billing info to DirecTV, it saves in the boxes memory. (Boxes are preset to allow a maximum dollar amount for un-reported purchases)
Once a phone line is attached to the receiver it will download the billing information to DirecTV all at once, instead of spacing it out over a period of weeks or months like the purchases have been made. In example, if you ordered
"Movie A" in January but plugged your phone line into the box during the month of March, you would get that bill for "Movie A" on your March statement.
When you don't get billed for them (you think) it's very easy to continue purchasing more and more but it will catch up to you... it always does.

Also, most commonly in these situations we find that the programming ordered was mostly if not all "ADULT" programming. Those purchases are the most costly and cause the $99 payperview bills...
just like you have.

Generally we find that a spouse or child in the home thought they would get away with secretly ordering the "ADULT" programming then when caught, are too embarrassed to admit to it.

People embarrassed over their purchases rarely will ever admit they did the ordering. Instead they allow their spouse or parent to make calls and send E-mails bashing the product.

In short, people lie much more often that computers.
It's that simple.

I'm a cable Tech for a large cable operator and I hear this sort of thing from people that we switch from directtv and dish ntwrk over to cable all of the time. The problem is that the people who these companies have installing the equipment at the home are contracted out and only get paid by the job this can make the work they do pretty shoddy depending on the person who installs it, then they mount the dish on your roof with quarter inch screws and after a year or more the roof starts to leak or they put the thing on a big ugly pole in your yard. But anyway I have never heard of someone getting out of the $100 or $200 dollar cancelation fee just because they shipped the equipment back, and more than likely you had a defective SAT reciever, it was not to long ago I heard about one of there boxes that was in a home that had direct tv that would order a ppv movie ever half hour. Not to make it worse but if you look on this site there are 642 complaints on satillite companies alone, not to metion the 37 that have already been filed with the BBB already. Well I gotta go hope you get your money back and not have to pay the contract fee.

I am writing in response to the claim Janice made against BCK Communications, Inc. First let me say on behalf of DirecTV and BCK Communications, Inc. that we make every effort to properly service all our customers but sometime fall short, if there was a problem and we did not resolve it we apologize but I personally was not aware of this issue.

BCK Communications is a DirecTV dealer, we can only install the DirecTV equipment but is not able to activate or collect any monthly payment, if Janice had an issue with her bill and programming DirecTV would be the only one to resolve those issue.

The customer signed a one-year contract but if she didn't want to honor that contract she had the option of shipping the DirecTV equipment to DirecTV without paying BCK or DirecTV a cancellation fee. I would be happy to assist Janice my contact information is below.

Sincerely

Patrick Dunbar
BCK Communications
1-800-957-3304 Ext 5814