Report: #1457682

Complaint Review: Direct tv/Att&t -

  • Submitted:
  • Updated:
  • Reported By: Susan — Lancaster California United States
  • Direct tv/Att&t United States

Direct tv/Att&t Billed me for pay per view we did not order. Nationwide

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I have been a long time customer of direct tv without any issues. I actually really liked them and found no issues calling them or with my service. But today I received my first bill now that they have changed over to Att&t and my usual bill of $96 a month was now $170! So upon taking a closer look I saw that they were billing me for two pay per view events I never ordered. A UFC fight for over $60 and an adult movie. So I call them and someone with a foreign accent answers and needless to say after speaking to 5 different representatives 3 different times they were of no help and actually very rude. They said it was ordered from remote but cannot tell me what time it was "ordered ". Now I have been researching online and there are many people with same complaint. There is also a report about how hackers can gain access to direct tv dvr and do whatever they want and that directtv knows about it and has not done anything about it. So I am thinking there needs to be a class action lawsuit against directtv because they know that they have a security issue and many customers who have reported large amounts of pay per view movies billed to them that they never ordered.

This report was posted on Ripoff Report on 08/22/2018 12:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tvattt/direct-tvattampt-billed-me-for-pay-per-view-we-did-not-order-nationwide-1457682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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