Complaint Review: DirectCanada - Vancouver British Columbia
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- Author Confirmed
- DirectCanada Unit 186, 4611 Viking Way Vancouver, British Columbia Canada
- Phone: 877-347-7228
- Web:
- Category: E-trade
DirectCanada Failed or refused to credit me for a returned item Vancouver British Columbia
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I returned a HDD and a CPU fan for credit. I had an RMA for ther HDD but could not get one for the fan. They have a difficult method of obtaining an online RMA number. Their phone service is non-existent. I received a credit for the HDD but not the fan. They have stated that the fan was not returned. This is false. I packed both in the same box with a printed note explaining the fault with the fan and reason for returning it. They are calling me a liar when they state that the fan was not returned. There is nothing more I can add. I have to compare them with other reputable companies with whom I have dealt and state that they are not in the same league as Sony, Panasonic, Canon, Crucial, CDUniverse to mention a few. They are tantamount to thieves as far as I am concerned. It is not a huge sum ($38.56) but it is the principal of honesty and decency in their treatment of customers with which I find fault.
Marshall
St. Catharines, Ontario
Canada
This report was posted on Ripoff Report on 08/01/2008 06:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directcanada/vancouver-british-columbia-v6v-2k9/directcanada-failed-or-refused-to-credit-me-for-a-returned-item-vancouver-british-columbia-358303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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