Report: #1374872

Complaint Review: Directv in Cincinnati, OH

  • Submitted: Tue, May 23, 2017
  • Updated: Tue, May 23, 2017
  • Reported By: Elderly in Ohio — West Chester Ohio USA
  • Directv in Cincinnati, OH


Directv in Cincinnati, OH - Brandon Prew, sales rep and ALOT of Customer Service Reps., any of them you call I am sure. Elderly has been taken advantage of .... West Chester Ohio

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I am completely floored with the way Directv has treated an elderly neighbor in our area. They signed her up at Sam's Club in Tri County for a 2 year bundle to give her a very low rate for TV only. They came out and set it up and left. And by the way the bolt this thing in your roof that will cause leaks and issues with roof if you ever go to remove it. Is that advertisement, I think we will paint her dish and say DONT USE DIRECTV so everyone will see.

 The very next day after set up their was alot of rain. Oh wow, she did not know but found out quickly within the next few months that when the wind blew hard or in certain direction, or it rained her Directv would go off.

This elderly woman who use to have Time Warner and had no problems begin to wonder about her change. At the Sam's Club where she was talked to by Brandon the sales rep while some of us were with her. He told her and wrote it all down that she would get thie 2 yr bundle for a good price. For her living on SSecurity I can understand her wanting to go with it. She signed up. One yr after her time with Directv she received a bill for 3 times what they said it would be. They were to only increase her bill maybe $10.00 after one yr and that would last through 2nd year, so the rep said.

We began to make contact with the customer service on her behalf, she can not  hear well. The first conversation they took her off Select Programing. We called back and told them she was not to loose that per her contract. They began to talk to us like we did not have a contract in our hand that said anything that she thought or had written by the sales rep on her paper. IT was shocking over and over they basically called us liers. Customer first is out of the window for sure with this company know that going in. Calling time after time to get things straight no one offered to lower her bill to what she was told, she was about in tears. We then all discussed that she needed to go back to Time Warner and that we as neighbors would all do the same. We called to do this and canceled. Of course leaving a contract they said she will get a large bill which was over $200.00 and I again tried to tell them that if they are using this contract when it is convenient for them its shocking and totally unethical. The customer service reps must be trained to say the same no matter what was said to them each time, they would repeat "I have your contract and it does not say what you say. The money owed is because you broke contract." If we said what is this we have if you are telling us this? Did the sale rep lie to us? they would repeat something in the lines of the standard again......,"I have your contract and it does not say what you say. The money owed is because you broke contract."

 For this elderly woman her shows were important to her and going back to Time Warner because her Directv was out as much as it was in and they broke their word on what was rules to be for her bundle/contract was a no brainer. However, for all of those that might see this letter you should also do the same, I just know we are not the only ones that have all the issues with this company.

They expect this woman to pay a large amount for which they send her a bill and add to it each month. Heartbreaking!  If anyone knows how to get them to stop billing her and give her a break on just that one thing please say so. Appreciated by her I am certain.





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