Complaint Review: DirecTV - El Segundo CA
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- Author Not Confirmed
- DirecTV 2250 E Imperial Hwy El Segundo, CA United States
- Phone: 1 (800) 531-5000
- Web: www.directv.com
- Category: cable company, Streaming service DIRECTV NOW, Cable Companies, Satellite tv, Cable TV
DirecTV charged me for a tech visit eventhough it was supposed to be free. Now they've "lost" the chat log. El Segundo CA
*Author of original report: Charge removed, but no transcript.
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A storm damaged my dish. I chatted with DirecTV to schedule a tech visit. I was told multiple times that the tech visit would be free of charge. The tech came and fixed the issue. But a few days ago, I see a $99 charge for the tech visit. I contact them and explain I was told it would be free. The proof I had was a copy of the transcript when I set up the visit. It shows what was discussed, and it also shows the chat rep telling me the visit would be free multiple times. Yesterday they even looked up the chat transcript and confirmed it on their end. But today, they say that the chat transcript has vanished from their system. Even though I have a copy of the transcript, they claim it's not in their system, so I will have to pay the $99. My mind is blown because this is a blatant scam. Get this, they actually have the transcripts from other interaction's, but somehow the one I need has vanished.
This report was posted on Ripoff Report on 04/20/2023 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/report/directv/el-segundo-ca-charged-tech-1525888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Charge removed, but no transcript.
AUTHOR: BRR - (United States)
SUBMITTED: Friday, April 21, 2023
Charge removed, but still don't have a copy of the transcript. They told me that they'd removed the charge, but still claim that they dont have the transcript. I'm sure they know if they "find" the transcript now, it means that multiple reps lied about not seeing the transcript. Still weary of these guy, if I didn't save a copy of the chat log, they'd probably force me to pay the tech visit fee.
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