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Report: #573353

Complaint Review: DisasterAidKit.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Jean — Mastic New York United States of America
  • Author Not Confirmed What's this?
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  • DisasterAidKit.com 4220 San Fernando Rd Internet United States of America

DisasterAidKit.com They advertise a disaster kit for $1 + handling. In 10 days they will charge you $99.95. Kit is inferior-can be bought in $1 store. No contact is available for returns either by phone or internet. Internet

*REBUTTAL Owner of company: TERMS

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 This internet company using the web address of DisasterAidKit.com advertises a disaster kit for only $1 and a handling charge of $3.99.  When you receive the package you will note that the items sent are those which can be purchased in a local dollar store.  The privacy notice states that if you are not satisfied you can return the kit. You must notify them by email at Support@DisasterAidKit.com for a RMA number. A contact number is also given if you choose to call at 1-877-231-2803.


  When a call is made all one hears is music and NO ONE answers.  There is NO response to the support website when a request is made for a RMA number.  Thus, your credit card is charged $99.95.  I have called CA to verify the address and to see if there was another telephone number and was told the address didn't exist and therefore, there wasn't a number.  I have notified my credit card company and the Glendale City police.  I clearly understand they have posted a Privacy Policy/Terms, however, this policy is ambiguous and confusing.  The bottom line is there is NO way one can contact this website/company either by phone or email to return the kits even though they state you can return the kits within 10 days.


  I would like to see this "company" stopped and prosecuted.  I work hard for my money. 

This report was posted on Ripoff Report on 02/22/2010 05:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/disasteraidkitcom/internet/disasteraidkitcom-they-advertise-a-disaster-kit-for-1-handling-in-10-days-they-will-573353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

TERMS

AUTHOR: Nancy - (U.S.A.)

POSTED: Monday, February 22, 2010

Here are the terms of service. Did you even READ them?  It seems fairly clear to me.  What part do you not understand?

Terms and Conditions Welcome to www.disasteraidkit.com. Please carefully read the following terms and conditions. By visiting this website, you agree to the terms and conditions of use as well as our privacy policy. If you do not agree to these terms and conditions, please do not use this website. Your order will not be processed unless you check the box near the terms and conditions signifying that you have read and agreed to the terms and conditions. For questions regarding the terms and conditions or any other part of this website, please contact our support department at support@disasteraidkit.com or call (877) 231-2803. Disaster Aid Kit Terms: The trial offer is designed to display the quality and convenience of Disaster Aid Kit. This gives you the opportunity to try this remarkable product risk free (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you. When you place your order today with www.disasteraidkit.com, you will receive the product selected to try for 10 days. Please note the 10 day trial period includes shipping and transit time. If you order the product today 2/22/2010 you will need to cancel by 3/8/2010 to avoid being charged. Your credit card will be billed $4.99 s/h plus $1 for your 10 day risk free trial shipment. Upon the expiration of the trial period, your credit card will be billed the special price of $99.95 for the full cost of the items you ordered risk-free for 10 days. There's no obligation, you can cancel at any time by any or all of the following methods: 1. Calling our support department at (877) 231-2803. We are available Monday thru Friday, 7am - 4pm Pacific Time. 2. Send an email to our support department at support@disasteraidkit.com. Please allow at least 24 hours to receive a reponse within business hours. Please include your full name and address, and the name of the product that you ordered. 3. Cancel your risk-free trial online here: http://www.disasteraidkit.com/cancel/ Please note: You will still need to return the product if you cancel within the trial period. All cancellations receive a cancellation confirmation email and RMA number that is sent to the email address that you provided to us upon ordering your trial package. If you do not receive a cancellation confirmation email when cancelling your risk-free trial, please contact our support department to confirm that you are cancelled. The 10 day trial period includes shipping and transit time. Customers usually receive their product within 3-5 business days of ordering. If you want to extend your trial period due to slow postal delivery or delayed pickup, you must contact our support department. YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU. Return Policy We have a 15 day satisfaction guarantee policy on all shipments. A FULL refund is processed for any shipment that adheres to our refund policy. If you are unsatisfied with our product, you may return the unused product within 15 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a full refund, your return must be postmarked within 15 days from the date that the product was originally shipped to you. To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at support@disasteraidkit.com. You will receive a response within 24 hours. Please Note: 1) We cannot process or refund packages marked "Return to Sender" 2) Refunds will be issued to the original credit card that was charged when ordering the product. 3) To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping deparment is NOT allowed to accept any packages without an RMA number. 4) Your refund can take up to thirty 30 days to appear on your credit card statement, depending on the issuing bank. If you have any questions about whether a refund has been issued please contact our support department Returned products must be sent to the following address: disasteraidkit.com 4220 San Fernando Rd Glendale, CA 91204 We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. ACTUAL PRODUCT MAY NOT BE PICTURED. Items shipped will vary based on availability. Shipping and Insurance The standard ground mail service is shipped via the United States Postal Service First Class Mail. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. Modifications We reserve the right to modify these terms and conditions at any time as deemed necessary. Any and all changes will take effect immediately upon posting. By continuing to use this website after changes are made to the terms and conditions, you are indicating your consent to the new terms and conditions. Billing Issues If you believe that you have been erroneously billed, please contact customer support immediately of such error. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.

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