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Report: #1252869

Complaint Review: Discount Pool Kits - Internet

  • Submitted:
  • Updated:
  • Reported By: Denise — Cleburne Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Discount Pool Kits Internet USA

Discount Pool Kits National Pool Wholesalers, Internet Pool Group, Under the Sun Distribution Deceptive Advertising Okeechobee Internet

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I ordered a 16x24' mesh winter pool cover.  I received a cover for a 16x25' pool.  When I contacted customer service, I was told they are the same thing.  I specifically ordered this cover as I did not want the extra foot of fabric on the covers offered by other companies.  Customer service referred me to a size chart for another pool cover, not the one I ordered.  I went back to their website and dug around as I did not see such a chart for the cover I ordered prior to placing my order.  I eventually found such a chart, but it was not easy.  It was under "Images," and never during the ordering process was I referred to this chart.  The company is not offering a refund since in their eyes this is my error.  I feel they should place this size chart in a more obvious place, especially since they are advertising product sizes they do not actually sell.  BUYER BEWARE!!!

This report was posted on Ripoff Report on 09/04/2015 04:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-pool-kits/internet/discount-pool-kits-national-pool-wholesalers-internet-pool-group-under-the-sun-distribu-1252869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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