discounted newspapers No response Internet

I subsribed to an 8 week delivery service for $46.80 on 4-7-2015.    I later found out this was only for residences and I had ordered this for my son who is incarcerated.        I e-mailed discount newspaper on 4-8-2015 to see if a delivery of this sort was possible.They e-mailed back and said it was up to the newspaper.      I then contacted the San Francisco Chronicle to see if this was possible. I was told that would take a different type of subscription.Also they had no record of the subscription as of then.     I immediently e-mailed discounted newspapers to let them know I needed to cancel my order immediately.No response as of now.After reading the complaint on this site I thought I'd see if anyone else has had this problem recently.     Never again will I order something that doesn't have an address or phone number only e-mail.   So hopefully this will be resolved or at least let others know to beware.