Discounttvlamps.com Discount TV Lamps can sell you the product - but they can't seem to find the return merchandise San Diego San Diego

My TV went out and I was told to replace the lamp. During my research I found that DiscountLamps used nothing but brand name replacement parts and that appealed to me. I went to the website and bought the lamp for $84++

When I received the lamp it was fine and when I installed it the TV did not work, turns out the TV was bad. So I returned the lamp. Today, three weeks later they call and tell me they can not find the order and unless I follow their policy of first asking them for permission to return the lamp, they refused to refund my money.

When I told the customer service rep I had the receipt from the post office, (which cost me $12) to return, he said that didn't matter. They still needed "their authorization" to return the lamp. The complaint I have is not about the product. (I found out later there are plenty of options for lamps) it was the belligerent and annoying attitude of the customer services department.

Basically, he told me - "too bad you didn't follow our policies and procedures" and we are not going to refund the money. I can't speak about the quality of the product but I can tell you that this company is not someone that I would recommend to a friend.

Good luck