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Report: #1332792

Complaint Review: DISH TV Internet Service-Century Link - Internet

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  • Updated:
  • Reported By: Ellen — Maple Grove Minnesota USA
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  • DISH TV Internet Service-Century Link Internet USA

DISH TV Internet Service-Century Link DISH TV in Minneapolis using Century Link as their internet providers. Charged for Lack of Services Internet

*General Comment: READ!!!!

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I ordered a DISH TV package with internet service on September 14,2016, installed September 19,2016. I have had no issues with my TV part of the package.  However, the internet service has not been opertional up to this point. 

I installed the provided modem as required- the technician that was at the home for the installation did not perform this duty.  The internet would not connect, keep display no internet to access.  Meanwhile I still had my old provider, which is still operational at the same location.

I contacted DISH TV Technical Support on September 22,2016, They talked me through all the equipment to ensure it was installed properly-it was.  They had me restart everything ( 3 times total) prior to it finally becoming operational.  The service only remained operational for 11.5 hours.  Where once again it showed no internet access available. 

I once again connected DISH Customer Service, spoke to the disconnect department on September 26,2016.  They said that I needed a new modem and that this would repair the issue.  I explained to them I am now paying for 2 internet providers, but only receiving 1 service.  They gave me a $14.00 discount at this time.  

The new modem arrived 3 days later, I installed it as required. No internet access available again. Same issues as before.  DISH TV sent out another Century Link Technician who once again checked the outside connection and left.  No technician came into the home to check to see if there was an issue inside.  

I again had no internet, DISH TV Technician have admitted on 6 different times they do not know how to repair this issue. I have never had this issue with my other provider. I am using the same laptop with both.

On October 12, 2016, I called to disconnect my internet service completely. Nothing has repaired the issue and I did not want to continue to have 2 internet providers.  

I was informed that I will be charged $84.00 for the month of service ( no service provided) and I will be charged $240.00 to disconnect this service. The total being $324.00 for a service I have never received properly.

I will be returning all equipment once the box arrives: This includes 2 modems, 4 telephone service jacks and 6 different internet wiring as provided. 

I think it is unbelivable that I am paying $324.00 dollars for a service that has not been operational and even with all the suggested repairs from DISH this is still not working. 

 

 

 

This report was posted on Ripoff Report on 10/12/2016 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-tv-internet-service-century-link/internet/dish-tv-internet-service-century-link-dish-tv-in-minneapolis-using-century-link-as-their-1332792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

READ!!!!

AUTHOR: Tyg - (USA)

POSTED: Wednesday, October 12, 2016

 THEN READ MORE!!!! ALL of this information was GIVEN TO YOU!!! YOU signed the contract WITHOUT READING!!! Had you taken just a few mins of YOUR TIME you could have informed yourself as to ALL of the costs associated with cancelling. It also gave YOU the time frame in which you COULD cancel WITHOUT PAYING THE ETF!!! While yes I agree its a bit frustrating to not recieve what you have paid for, things take time to repair!!! I see a 15 day window that YOU gave them. Thats not even 2 business weeks!!! You were beyond the window to cancel so all YOU had to do was WAIT!!! They would have figured it out themselves OR they would have cancelled the CONTRACT that YOU agreed to with ZERO penalties. But YOU CHOSE to cancel instead of letting it work itself out in YOUR favor. YOU have ripped yourself off. Firstly by NOT READING what YOU were signing and secondly by YOUR impatience. I agree that them NOT providing IMMEDIATE service is upsetting but let THEM CHOSE to cancel your contract. Let THEM give you credits for the time that YOU were unable to connect to the web. YOUR impatience has caused this so its YOUR LIFE LESSON.

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