Disney Store/ Childrens Place Inc. Theives! Will not give me what I rightfully am owed! El Cajon California

I also work at the Disney Store and have been through a few presales, and in my experience, contrary to what you presumed, I have never experienced a situation where a guest lost their redemption receipt and tried to pick up without it. I don't believe it happens as often as you think. Personally, I always greatly emphasize the importance of the redemption receipt so the guest is fully aware that without it they will not be able to pick up their movie. The last thing I'd want to do is mislead anyone.

You should also understand that the employees you spoke with did not have the power to do anything. Not even the store manager could have given you the movie. Doing so would be putting their jobs on the line, because again, there's no proof the movie was purchased, so they could easily be accused of stealing themselves. I think it was very kind of them to offer to try and track down your purchase and to allow you to speak with the manager. I guarantee you that is the best they could have done.

If you're unhappy with the policy of any major retailer, you can't expect the employees of one particular store to change it or make exceptions, because often times, their hands are tied. Your best bet is to go higher. Speak to the district or regional manager and maybe they could pass on the dissatisfaction with a policy to corporate.

In any case, I'm sorry this unpleasant situation has changed your opinion of the Disney Store on a whole :(

I am currently an employee of The Disney Store. I have been with the company for almost 4 years. I started with the company about 6 months before it was sold to The Children's Place, and participated in 1 pre-sale period before we were sold, and many since. I can not speak for how things were handled before my time, because I did not really shop at TDS before I worked there. I can tell you that our procedure for pre-sales did not change in my tenure with the company.

You pay for the DVD, we give you a receipt, and we tell you "Do not lose this, this is your proof of purchase and without it you can not get a DVD" Not everyone may use those exact words, but words to that effect are printed on the pre-sale redemption receipt. Unfortunately, it is true that the register systems are old, and we can not do the cool stuff that other larger retailers do (like look up your purchase based on your credit card or name...of course, you do realize that when retailers can do things like that, it means that their systems record a lot of great data about you, like your name, credit card numbers, shopping habits, return habits, etc...) (meaning, like some retailers have begun doing, they can choose to not allow you to do returns if they think you do too many,) but they are slowly updating the registers (although I am still not sure if the new I triversity systems have that capability.)

As for the phone number thing-they were dead on with that. We use it to send you coupons, and if the number you give us is not attached to an address or is not a published phone number, you will not get coupons from TDS mailed to you (although you may still get coupons if you have a Disney Visa from Chase)

Anyway, getting back to the main issue. The problem with not having that voucher is that (and i am not offering a opinion on your honesty,) without the voucher, we have no proof that the DVD has not been picked up already. For all we know, you did the pre-order, then gave the voucher (redemption receipt) to someone else, and they used it to pick up the DVD, and you are now trying to get a free copy. Unfortunately, the world is full of dishonest people, and the situation is just described has been known to happen. The other issue i'd like to address is this

I quote "She (Stephanie and some other woman that was a manager at the time) also told me that they COULD possibly look it up if my husband had used a card to pay for it... AND it was only if I had the date he ordered it, and the terminal number that he checked out on. Who has that exact information???"

What they were potentially offering to do is extremely time consuming, even if you were able to provide the information that they asked for. It involves having to go into our register system computer and attempt to track down your one transaction out of the 100s that were potentially made that day.

I quote "Now, I know it was my responsibility to keep the receipt. However, the poor customer service skills that those people hold are just unreal!They were not helpful at all, and were pretty much just trying to get me to go away. Plus, it is a horrible policy! People lose reciepts soooo often it is unreal! ESPECIALLY when you are pre-ordering things MONTHS before they come out. They are pretty much just stealing money from people, and they don't give a hoot! (And, in my defense, when my husband brought said receipt home, I put it on the fridge, telling him we needed a safe place for it. It was gone when I went back to go get it.)"

So, you knew that it was very important for you to have this receipt...and obviously, the fridge was not a safe place if it was gone when you went to find it (I'd like to state that personally, I have movie vouchers that have been safe on my fridge for over a year now, and that was where I kept my tickets to Evita the month before we went to see it, and I had no problem...although, for my own pre-order vouchers, I keep them in a zippered compartment in my purse because I know if I don't have it, I don't get my movie.

Sorry, I've just had a lot of this bottled up in me for quite some time, and this is a great forum to let it out. In closing, I would like to add one thing. Since you're so busy bashing The Children's Place for defiling the Disney name, do you realize that if it were not for TCP purchasing TDS, in another couple of years there would probably no longer be any Disney Stores? Disney was closing a lot of the stores because they were not making money (i personally think that the fact that you can get Disney stuff pretty much anywhere because the Disney company is a licensing machine, had a lot to do with it) TCP came in with a lot of cost-cutting measures that have allowed them to actually open a lot of stores (although my location is closing) so before you bash them, think about the fact that they saved The Disney Store

If anybody could pick up pre-ordered items just by giving a name, you would be writing a report on that, too, because then it would be easy for people to just go in and pick up pre-ordered items they know about behind friends (or enemies) backs. Yes it's frustrating that you failed to hang onto your receipt, but your frustration should be aimed more towards yourself and not the poor employees who refuse to lose their jobs by changing company policies for you, or anyone else for that matter. And your refusal to ever set foot in there again, is only hurting your children, because regardless of how YOU feel, not everyone has had a bad experience. I doubt you're making any sort of dent in their business whatsoever.

It was your responsibility to hold on to the receipt for this purchase. No one elses. You knew the store policy when you made the purchase and you agreed to the terms at that point in time by still making the purchase.

Now I can totally understand you being frustrated that they were not able to help you when you went to the store but they did tell you that Lori would be in on Friday and could help you then.

Instead of giving them the benefit of the doubt and allowing them to correct this situation, you blew your top and went off on them. You stated yourself that waiting until Friday "wasn't good enough for you". Well, I have to tell you, based on your behavior, I am not in any way, shape or form surprised that Lori did not call you back on Friday.

You catch more flies with honey than vinegar, and sorry, but vinegar sounds alot like what you were spouting at that point in time.

Surely your irresponsibility and childish tantrum would have been proof enough that you bought this item for yourself. Receipts are usually given for a reason - that which is to prove that an item has indeed been paid for. There is no logic that can circumvent that.

Without a receipt, you have NO PROOF that you PAID FOR the item you are claiming. It is NOT the store's responsibility to make sure you responsibly hold on to your receipt.