Complaint Review: Disney Toontowns Online - Nationwide
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- Author Not Confirmed
- Disney Toontowns Online WDIG,member Services,500 S. Buena Vista St. Burbank, CA.91521-mail Code 7716 Nationwide U.S.A.
- Phone:
- Web:
- Category: Computer Fraud
Disney Toontowns Online ripoff..Paid initial stated monthly charge was $9.95. Have been charged several days in same week an additional $9.95 within the 1 month. Terms Of Agreement Uses address in Burbank California
*UPDATE Employee: Disney Apologizes... Please contact us so we can correct the issue
Show customers why they should trust your business over your competitors...
I paid initial $9.95 for one month of service. Everytime the program was used (3x) that first week, there was an additional $9.95 charge. Information regarding credit # and etc were only entered once but the charges were made to the same card anyway.
The program is for children and I know the child using the program had no access to card information, did not make new charges, and would not have been able to complete such an application,especially without the card and the numbers needed.
They have made it very hard to reach them with evasive phone tag system.
Shirley
Amherst, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 03/21/2004 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/disney-toontowns-online/nationwide/disney-toontowns-online-ripoffpaid-initial-stated-monthly-charge-was-995-have-been-ch-84740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Disney Apologizes... Please contact us so we can correct the issue
AUTHOR: Regine - (U.S.A.)
SUBMITTED: Saturday, August 28, 2004
Dear Shirley,
I'm sorry to hear about your experience with Toontown. I assure you this is not the typical experience of our customers. Please contact our customer service agents via ripoffreport.com[DELETED] and they will be happy to look into the issue for you if it hasn't already been resolved.
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
You may also wish to send an e-mail directly to my attention at [DELETED]. If you respond via e-mail please include the account name and a phone number where you can be reached for follow-up.
Again, we apologize for any inconvenience or confusion and look forward to helping resolve this issue.
Sincerely,
Disney Toontowns Online
Disney's Toontown Online Customer Services
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